Senior Product Designer, Seller Services

As a senior product designer on our Seller Services team, you'll help makers around the world start, manage, and grow their creative businesses.

Product Designers create holistic, human-centered experiences across Etsy’s web and native products. They collaborate with small, multidisciplinary teams to empower creative people around the world to sell and buy the things they love. We accomplish this by doing hands-on research with our sellers, building and testing prototypes, and listening to their feedback along the way. Our process is in service of enabling our sellers to spend more time practicing their craft and making what they love. Simply put, you’ll be designing experiences that always put people first. 

You’ll actively contribute to our customer-centric design vision, champion our toolkits and design standards, and own design execution to support growth-oriented business goals. We’ll trust you to champion customer needs and to maintain a clear understanding of those business goals throughout the lifecycle of every project you work on. This is a full-time role located in Brooklyn.

About the role

  • Help shape your team’s roadmap by understanding and advocating for the needs of our Sellers 
  • Make people-centered design decisions informed by data and user research
  • Validate and test hypotheses by doing lightweight research directly with Sellers and Buyers
  • Create comprehensive solutions to customer problems that deliver meaningful value to our customers and material impact for the business
  • Collaborate with a range of roles: Product, Engineering, Research, Data, Support, Business, Operations, Brand Design and Marketing.
  • Work with other designers across Etsy to seek and provide feedback to other designers
  • Work with people who are passionate about design, but who also sing, clog, skateboard, build motorcycles, bike, embroider emoji, host podcasts, design jewelry, draw comic books, and juggle literal knives. It's not all computers and colors over here

About you

  • Have 5+ years of cross-platform product design experience.
  • Advocate for the importance of solving real customer problems, and has partnered with research teams—or better yet, led research—to validate and inform product thinking.
  • Have led a team in solving customer problems, very comfortable facilitating discussions and leading through ambiguity.
  • Experience bringing blue-sky ideas to life through an iterative human-centered design practice.
  • HCD (Human Centered Design) experience and uses qualitative research and quantitative analysis to inform design decisions and product strategies
  • Delight in creating sketches, prototypes, research plans, and experiments to validate ideas and opinions.
  • Demonstrate working knowledge or experience using modern development technologies like HTML and SASS/CSS.
  • Believe that product, brand, and design decisions are inextricably linked.
  • Mastered communicating design decisions and processes openly, clearly, and confidently, regardless of the audience—engineers, PMs, executives, other designers, partners, etc.
  • Give and receive honest, thoughtful feedback, and have experience mentoring other designers.
  • Are unafraid to change your opinion in the face of new information or a new understanding of the product goals, you have strong beliefs, but you’re open-minded and able to adapt.
  • Have a design process that encourages collaboration between other designers and product teams.
  • You are willing to work outside your comfort zone—and even excited about it!
  • Are excited about learning and growing to take your professional skills and career to the next level.
  • Are able to share samples of work that show creative, user-centered UX solutions, strong visual design and solid information architecture
  • Bonus points if you have experience working with two-sided marketplaces or designing cross-platform tools to run small businesses

What’s Next

Interested in working with us? Send us a cover letter and your resume explaining why you’d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. And if you write, draw, craft, or contribute to something you’re proud of, we’d love to hear about it.
 
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

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