Senior Project Manager

THE COMPANY

ETRADE is a leading financial services company and a pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the company has long been at the forefront of the digital revolution, offering easy-to-use solutions for individual investors and stock participants. Founded on the principle of innovation and determined to level the playing field for individual investors, ETRADE delivers digital platforms, tools, and professional assistance to help investors and traders meet their near-and long-term investing goals. The Company provides these services both online and through its network of customer service representatives and financial consultants - over the phone at two national branches and in-person at 30 ETRADE branches.

RESPONSIBILITIES

E
TRADE is looking for a Senior Manager PMO- Brokerage reporting to the VP PMO - Brokerage.
Responsibilities:

-Project management of business initiatives for the Customer Service and Sales groups ensure that projects are completed on time, on budget and within scope. Plans and directs schedules. Monitors the program/project from initiation through delivery. Organizes interdepartmental or cross-functional team activities ensuring completion of project on schedule.
-Process Analysis of current Service and Sales procedures with the goal of identifying opportunities for optimization through process improvements or the application of technology solutions.
-Manage the credit vendors' relationship, performance and optimize service level to effectively provide information and/or service - the focus should be on effective and timely risk mitigation with optimized economics. Maintain industry awareness for Best Practices
-Develop high quality presentations, documentation, and analytical materials for consumption by senior management and field teams.
-Collaborate with peer groups and/or service providers/vendors to effectively plan, communicate, organize and execute business objectives.

REQUIREMENTS

Requirements:

-Bachelor's Degree in Business Management, MIS or related field or equivalent experience. Masters preferred.
-4+ years progressive project management or related experience in the financial services industry Strong project planning, organizational and follow up skills Ability to multi-task and maintain composure strong sense of urgency with the ability to execute quickly, timely and efficiently and drive results and foster responsiveness PM certification preferred.
-Knowledge of financial services operations, information delivery, change management, and action planning.
-Experience in service/system outsourcing and vendor management.
-Demonstrated collaborative partnership skills with internal and external teams
-Good customer service orientation, business communication, collaboration, interpersonal skills and team orientation.
-Experience using formal standards/procedures in formal project management life cycle.
-Good business acumen and good conceptual, analytical and business judgment.
-Display the confidence and drive to influence and energize key decision makers at all levels within the organization through excellent verbal and written communication skills, including facilitation and presentation.

BENEFITS

We offer a competitive and comprehensive benefits package. Please visit https://etradecareers.com/why-work-at-etrade/employee-benefits to learn more about the opportunities.

E*TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


Meet Some of E*TRADE's Employees

Cicely

Senior Manager, Service Desk

Cicely manages and mentors E*TRADE’s Customer Team in providing excellent service and support to the company’s entire end user community.

Amie

Director, Talent Management

Amie promotes employee experiences within the company by developing a cool culture and providing resources for growth, diversity, inclusion, and continued learning opportunities.


Back to top