Customer Experience Product Manager

THE COMPANY

ETRADE is a leading financial services company and a pioneer in the online brokerage industry. Having executed the first-ever electronic trade by an individual investor more than 30 years ago, the company has long been at the forefront of the digital revolution, offering easy-to-use solutions for individual investors and stock participants. Founded on the principle of innovation and determined to level the playing field for individual investors, ETRADE delivers digital platforms, tools, and professional assistance to help investors and traders meet their near-and long-term investing goals. The Company provides these services both online and through its network of customer service representatives and financial consultants - over the phone at two national branches and in-person at 30 ETRADE branches.

RESPONSIBILITIES

E
TRADE Financial is looking for a Product Management professional with expertise in bringing superior digital customer experiences to market. This professional will be responsible for creating-customer first wealth management and investing experiences, managing product roadmaps, and working cross-functionally to drive digital initiatives on ETRADE's online channels. Candidates must be highly motivated, detailed oriented, extremely well organized, and have excellent written/oral and leadership skills.

Deliver Results

Drive pace and quality of the product

Own the end-to-end execution plan for digital initiatives

Create project documents and requirements (presentations, user stories, migration plans, communication plans)

Keep the team on track

Customer centric

Actively support and advocate a customer centric approach

Understand customer needs and translate it into a solution

Collect and apply qualitative feedback

Analytical

Analyze data through the lens of the customer problem

Gather actionable insights and make decisions

Clearly define success criteria and work with in-house research and reporting teams to develop metrics and interpret results

Strategic Problem solver

Support the broader strategic product vision

Leverage strong technical acumen to solve the customer problem

Identify and lead resolution of processes and problems in a timely fashion to negate or minimize business impact

Facilitator/Connector

Work and collaborate closely with UX, Design, Development, QA and Marketing teams to efficiently launch innovative features on-time

Push for a transparent team environment by listening and respecting each team member's POV

Serve as a team 'connector' by facilitating collaboration

REQUIREMENTS

5+ years of experience in digital product development/management, with strong supporting skills such as project management, data analysis, UX & design expertise, and requirements writing

Subject matter expertise of financial products is desired

Practical experience working within the Scrum Framework and Agile methodologies

Self-motivated, organized, detailed-oriented, team player

Position requires a Bachelor's degree in Business Management, Finance, Economics, Computer Science or Information Systems

Limited travel may be required

ETRRSR

BENEFITS

We offer a competitive and comprehensive benefits package. Please visit https://etradecareers.com/why-work-at-etrade/employee-benefits to learn more about the opportunities.

E
TRADE Financial is an Equal Opportunity Employer who encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, disability, citizenship, marital status, sexual orientation, gender identity, military or protected veteran status, or any other characteristic protected by applicable law.


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