Front Desk Clerk

What are we looking for?

ELS is seeking a Front Desk Clerk for our Sunshine Key RV Resort & Marina in Big Pine Key, FL.  In this role, you will deliver exceptional customer service to facilitate an excellent guest and resident experience.

What does your job entail?

  • You act as the resort liaison by enthusiastically providing guests with information and answering questions, both in-person and over the phone.
  • You make reservations in our system and ensure a smooth check-in and check-out process.
  • You facilitate monetary transactions including processing payments and deposits.
  • You maintain operational efficiency of the office by making copies, sending faxes, running reports and submitting maintenance request forms.
  • You partner with the Assistant Manager to address resident inquiries in a timely and professional manner, demonstrating the ability to solve problems and address conflict in a positive manner by exhibiting patience and concern.
  • You provide support to additional team members, as needed.
  • Maintain open communication with the Resort Manager and remain professional in attitude at all times.
  • Perform other duties as assigned.

Your qualifications include:

  • You possess a high school diploma, or equivalent.
  • You have 1-3 years experience in a customer service position.
  • Your communication, customer service and problem solving skills are superb.
  • You exhibit strong organizational skills and attention to detail.
  • You possess basic reading, writing and math skills.
  • You are patient, friendly and enjoy helping others.
  • You are nimble using computer systems and have experience with a point of sale computer system. Experience with DigiRez is a plus.
  • Knowledge of the RV business is a plus.
  • You have a flexible schedule with the ability to work holidays and weekends.
  • You are comfortable standing for long periods of time.

What do you get from us?

In return for your excellent skills and abilities, you may be eligible for a comprehensive benefits package including: medical, dental, and vision plans, a generous 401k employer match, and paid vacations, holidays, and sick time.

Who is ELS?

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our beautiful properties are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers' needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.

An established yet entrepreneurial business, we have visionary goals and look for people who align with this vision and have a hunger to succeed. In return, we are committed to cultivating a culture that is challenging, engaging and rewarding. We are in search of the absolute best talent in the market for our roles – proven self-starters, standout colleagues and creative thinkers - as these individuals will help to craft and lead our future.

As an Equal Opportunity Employer, we welcome and thank all applicants.

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