Who are we?
Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Job Summary
Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.
Responsibilities
Customer Support
- Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
- May provide support in 1 or more languages
- Full professional proficiency in both English and (Spanish or French or Japanese or German) is mandatory
- Works on tasks outside of the queue as assigned by management
Process (Improvement/ Development/ Management/ Documentation)
- Consumers of process documentation
- Responsible for alerting team leads and managers for discrepancies
- May make recommendations for process improvement
Business Systems
- Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
- Recognizes and escalates when standard processes are not functioning correctly
Qualifications
- 1+ years experience preferred
- Bachelor's degree preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.