Vice President of SaaS Operations
Vice President of SaaS Operations - (0103792)
As Epsilon's Vice President of SaaS Operations, you will be a key part of our leadership team and your responsibility will be to manage all aspects of Epsilon's SaaS Services across our Agility platforms including Email, Loyalty, and CRM . This responsibility will include managing the design, install, monitoring and uptime of our marketing technology applications. It includes partnering to lead a DevOps culture to provide high quality, continuous operations, and ongoing support ensuring the applications meet critical service level objectives, customer requirements and company financial objectives. This role will report in to the Senior Vice President of Product.
•Partner with the product teams to define and implement the infrastructure necessary to meet the service level and cost objectives required by the applications. Infrastructure environments may be cloud based or hosted in our own data centers
•Partner with the product teams to define and implement an overall strategy for application operations using DevOps principles and support to ensure scalability, fast delivery, provide reliable services and cost-effective operations.
•Define and implement an overall strategy for application infrastructure optimization, performance and capacity.
•Implement an overall system monitoring plan that enables engineering, support and client teams to be alerted to issues, trends or other anomalies in the operation of our systems.
•Ensure that system SLAs are well-known, documented and continuously monitored
•Ensure that daily, weekly, and monthly system maintenance activities (backups, log file maintenance, security patches, etc) are completed within acceptable windows.
•Supervise service providers to meet the day-to-day requirements and also react properly in the event of issues.
•Implement a process methodology that provides predictable operational framework (DevOps + ITIL _ SOC 2) ensuring that operational activities are managed promptly, with repeatability; driving towards a highly scalable operational model.
•Establish and maintain good communication with support, engineering and business partners in order to facilitate and optimize productivity through proper use and support of systems.
•Partner with our security teams to enforce the security of the environments.
•Provide proactive capacity and performance management recommendations for improvements to ensure there are enough resources to grow with business demand while constantly looking to improve the efficiency of the hardware and personnel resources.
•Implementation and enforce IT policies and procedures within the scope of enterprise application support and change management in the production environment
•Maintain application inventory & documentation for all supported systems for asset management.
•Lead the daily administration and troubleshooting of system and application issues. Provide support for client communications.
•Assist with disaster recovery planning & testing
•Provide reports on systems performance, capacity, forecasting usage to assist in planning for future application requirements and purchases.
•Assist with evaluations, feasibility studies, testing and recommendation of competing and alternative solutions which may assist the company in reaching its business objectives efficiently
•Be on call 24x7
Experience and Requirements:
•10+ years infrastructure and applications operations experience (design and operations) primarily with the following technologies:
•All aspects of AWS services
•Linux, Windows, databases, big data environments, Java run time environments, amongst other applications technologies
•Networking including DNS, DHCP, and routing protocols
•Web and application infrastructure
•Experience designing and developing highly scalable SaaS platforms that require 100% uptime.
•Experience managing client issues and communications during incidents
•Ability to implement a secure operation function according to IT standards, industry best practices and procedures (such as DevOps, ITIL, and SOC 2)
•Proven ability to manage problems: troubleshoot and resolve OS, software and network problems; dig to root cause; manage issues during a crisis
•Proficient, analytical, decisive and organized thinker and planner
•Excellent human relations, communication, organization and team building skills.
•Detailed record keeping ability
•Ability to manage many projects and priorities at the same time
•BS in Computer Science, Computer Engineering, Electrical Engineering or related degree
Conditions of Employment All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
About Epsilon Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.
Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For San Francisco Bay Area:
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Primary Location: USA - United States-3120 - Texas-41418 - Irving-73-Irving (DAL), TX - 6021
Other Locations: USA - United States-3095 - Massachusetts-79093 - Woburn-71-Wakefield (BOS), MA
Work Locations: 73-Irving (DAL), TX - 6021
Job Type: Full-time
Job Posting: Sep 20, 2019, 1:25:00 PM
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