Senior Account Manager


Qualifications & Responsibilities

Essential Functions

  • Direct and dedicated management of larger accounts
  • Owns daily client communications and directs staff and other functional departments
  • Supervises project briefs and writes creative briefs
  • Works with Strategy & Analytics to help set strategic vision for the account
  • Responsible for generation of SOWs and estimates as well as invoices and payment coordination
  • Develop and manage client relationships
  • Participate in client’s marketing planning process
  • Ensure service levels and tactics are keeping with strategic goals and that service levels are met
  • Communicate reports, results, and proposals to client
  • Formulate account specific service tactics, utilizing team orientation
  • Manage the team’s account service effort and increase efficiency of programs
  • Owns the data processing process, including directing the internal production data teams as to specific campaign requirements
  • Build team dynamic and chemistry across the day-to-day associates
  • Team management including reviewing utilization rates, participating in the hiring and recruiting process, developing employees for career progression
  • Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan
  • Client leadership
  • Selects, develops, and evaluates personnel ensuring efficient operation of the function
  • Able to manage career paths by coaching and mentoring direct reports
  • Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provide technical leadership in the organization
  • Provides direction to individual contributors

Knowledge & Skills

  • Strong understanding of the creative development process
  • Extremely organized with a tremendous recall for day-to-day activities
  • Strong project management skills
  • Strong conceptual thinking
  • Excellent communication skills, must communicate across internal teams and with clients
  • Solid understanding of direct marketing
  • Proven record of building long-term relationships
  • Good strategic thinker
  • Good workflow management
  • Expert knowledge of methodologies and digital technologies
  • Able to coordinate projects across functional teams
  • Able to understand the current state of Epsilon’s financials
  • Developing talent to increase growth opportunities
  • Able to communicate effectively, upwards and downwards within the organizational structure
  • Able to solve complex problems and issues
  • Able to recognize and manage new business opportunities


Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Alliance Data participates in E-Verify

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 – 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

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