Senior Account Manager
Senior Account Manager - (0105841)
The Senior Account Manager is expected to perform all job duties including the following:
•Manage top tier client to help grow their email marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
•Fully understand the client's business including objectives, roles, and concerns
•Effectively work with multiple departments throughout project development and implementation.
•Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions
•Continually look for ways to improve account growth through clear understanding of clients' objectives and goals.
•Knowledgeable of all products offered the full integrated communication resources of the organization with multiple offices.
•Provide leadership and mentoring to Associate Account Executives, Account Executive and Account Managers, as assigned
•Prepares data processing specifications and perform audits
•Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off
•Coordinates or Directs third party vendor services
•Prepares well-organized, clear and concise communications
•Responsible for Change Requests to notify team of scope changes
•Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines
•Works closely with other business functions; collaboration
•Point of contact for the client; liaison to Epsilon; represent the client interests; Agency
•Driver of communication with client; expectation setting, ex: budget, timeline, scope
•Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports
•Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting
•Estimating staffing and scoping for projects, including retainers and contracts
•Consistently strengthens and adds value to the client relationships
•Leverage knowledge of technology capabilities to provide recommendations and solutions to clients
•Thorough understanding of competitive landscape and development and application of leadership in area of expertise
•Thorough understanding of managing multi-channel marketing campaigns; specifically direct mail and email campaigns
Skills and Experience:
•At least 8+ years of relevant client experience in multichannel marketing; specifically CRM, digita/email, direct mail and loyalty marketing or other related disciplines
•8+ years of relevant agency experience
•Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred
•Demonstrated experience in managing client relationships
•Strong understanding of email and/or digital marketing processes
•Demonstrates a clear aptitude for managing projects
•Excellent communication skills, both written and oral.
•Knowledge of customer retention process and the ability to analyze processes
•Self directed with a sense of urgency in solving client issues
•Ability to adapt to difficult situations
•Willingness to travel (occasionally)
•Ability to perform in a team, process-oriented environment
•Bachelor's Degree highly preferred
Great People, Deserve Great Benefits We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Primary Location: USA - United States-3090 - Illinois-50082 - Chicago-L5-Chicago, IL - CNVR
Work Locations: L5-Chicago, IL - CNVR
Job: Account Management
Job Type: Full-time
Job Posting: Jan 24, 2020, 9:26:33 AM
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