Relationship Manager - Digital Tech Solutions


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Relationship Manager — Digital Tech Solutions

Epsilon is looking to hire a Relationship Manager who specializes in consultative digital technology marketing solutions. Reporting to the Global Account General Manager, you will also be accountable to our Portfolio and Market Leads. You will be responsible for managing our account predominantly within the US, leading the financial growth of the account, fostering client engagements as well as providing for the personal development of our associates.

Job purpose:

As a Relationship Manager, you are one of the driving forces behind our company’s consultative digital technology marketing service direction with our clients. You provide innovative solutions for our clients and achieve our financial targets with grace and humility. Your skills, honed by years of practice and refinement, enables you to easily rebuild a sales pipeline in the morning; refine several clients’ digital marketing platforms and programs by lunch; and update financial records and coach the team in the nuances of cost negotiations all in time for the evening news. You laugh at danger and drop ice cubes down the vest of fear all the whilst knowing when to pause and take a moment to appreciate those around you for who they are and what they do.


  • Drive the development and growth of the company’s consultative digital technology marketing services within our account
  • Energize the account team to maintain revenue stability and achieve our 20% year-on-year net revenue growth targets
  • Be a responsible point of contact by forecast resourcing needs, risk analysis, leading account coverage
  • Be a hunter to help build out the digital technology marketing service solutions to newer clients within our greater account
  • Be the trusted advisor and go-to partner of our clients
  • Initiate and oversee the internal resolution of challenges with product, technical support, engineering teams
  • Continually optimize company and team processes by keeping abreast of best practices from other teams/the market and implementing those that have the largest impact

Business Development:

  • Understand and internalize our clients’ businesses, industries, objectives, and competitive edge or value propositions
  • Upsell consultative services within the existing, as well as, the broader account client base
  • Own / be directly responsible to the acquisition of new customers & pitches within the account
  • Be accountable for the consistent and quality production of account plans and their implementation
  • Keep a pulse on the marketplace to identify opportunities/threats and convey them to the team or management as appropriate

Operation Management:

  • Financial & Legal
  • Demonstrate knowledge of our business, solutions and pricing models
  • Share in the balance of revenue, profitability, contribution margin and client expectations
  • Develop and present account plans and revenue forecast / tracking back to senior stakeholders within Epsilon
  • Be directly responsible for contracts and scope that will be completed based on legal guidelines and processes
  • Productivity
  • Ensure processes are adhered to by the shared team and defining new processes to drive efficencies where required
  • Work with cross-functional and distributed teams to implement the highest quality and financially sound solutions
  • Team Management
  • Raise quality standard issues to the appropriate function head
  • Manage and inspire team members to continually improve their knowledge and skills as marketing consultants
  • Share management of career development for shared team members and ensure the team is effectively trained

Key performance indicators:

  • Account Portfolio Revenue Realization and Growth:
  • Establish new pipeline opportunities of $2M in the first year; 20% Year-on-Year growth thereafter
  • Profitability and Operations:
  • Team utilization & contribution margins
  • Accuracy of forecasting to actualized revenue
  • Team’s process alignment & consistent adoption
  • Client satisfaction, retention and willingness to recommend
  • Determined through CSAT surveys
  • Team’s Quality and On-Time Delivery
  • Associate satisfaction and retention
  • Determined through Associate Surveys

Core Competencies:

  • At least +8 years in a comparable client services oriented position; Digital Agency background is preferred
  • Documented track record in business development and account management, maintaining and growing client engagements and collaborating with cross-functional / distributed teams & customer success stories (strong business acumen — MBA, financial or strategy training, etc.)
  • Excellent presentation, consultative sales and negotiation skills in interacting with senior level executives
  • Has a strong understanding and healthy experience with accounting practices; specifically, revenue recognition, forecasting and cost management
  • Has an active sensitivity for the impacts of data and analytics upon marketing services and businesses
  • Experience managing teams of 10 or more, large budgets (1M) and working on global accounts (operating at a senior level in a fast-paced, rapidly changing client environment)
  • A creative and solutions philosophy to work and life
  • Ability to laugh and generally realize that there is always more to life




Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.

Alliance Data is an Equal Employment Opportunity employer

Alliance Data participates in E-Verify

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 – 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

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