Facilities and Services Lead



Based in PUTNEY – Flexibility to travel to other EMEA office locations


Epsilon is the global leader in creating customer connections that build brand and business equity. A new breed of Agency for a consumer empowered world, our unique approach harnesses the power of rich data, world-leading technologies, engaging creativity and transformative ideas to ignite connections between brands and customers, delivering dramatic results.

Recognised by Ad Age as the #1 World CRM / Direct Marketing Network, #1 US Agency from all disciplines and #2 US Digital Agency Network.

We employ 5000+ Associates in 60 offices worldwide.

Epsilon is an Alliance Data company. For more info go to epsilon.com


Supporting (and reporting to) the Regional & Corporate Services Manager in the drive to achieve excellence in the areas of Health & Safety, office management and delivery on related projects.


Relevant qualifications and related experience in facilities in a fast paced environment

Any additional qualifications relating to Health & Safety a big plus

High attention to detail

Administratively competent with good computer skills

Strong communication skills – written and verbal

Strong ability to problem solve

Customer centric approach

Safety & security conscious

Excellent organizational skills


Overseeing activities of a small team of support staff who will report in directly to you.

You will be tasked with directing their work efforts and overseeing their performance and development


Ensuring that we have, at all times, the correct number of Wardens for Fire & First Aid

Communications to staff of fire drill / evacuation procedures

Fire risk assessment undertaken / documented / maintained

Maintenance of fire related equipment – panels, extinguishers etc

Organisation of annual PAT testing

Desk assessments

General risk assessment organized / undertaken / documented

Emergency light testing

Ensure sustainability of procedures / policies / processes


Desk moves / set up for new starters & maintaining the seating plan

Assist with space management and updating information into the facilities management system

Dealing with all building related issues and liaising with landlords / property managers

Managing the Security Company and dealing with emergencies

Internal & external supplier relationships

Oversee maintenance of office equipment

Stationery & printing

Assisting with setting & tracking of budget

Liaising with cleaning staff & ensuring that they have everything they need to be effective


Assisting with budgeting/forecast process

Environmental impact surveys for all International Offices (travel and electricity usage for example)

Transfer of all buildings over to one energy supplier to harness cost savings

Ad hoc projects – working with the US on the scoping and roll out of new systems / tools / policies etc


Creating engagements for new vendors and uploading relevant documentation

Building relationships with Risk Managers & Lawyers to facilitate the vendor process



Compliance in relation to H&S

Customer satisfaction & relationship management

Stakeholder & budgetary management and tracking

We offer an excellent work environment, great benefits and pay!

Please apply if you are interested.



Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

About Catapult

Ranked the #1 Agency by the Hub Magazine, Catapult is the integrated behavior-based marketing services agency that delivers accelerated business growth through the Art of Conversion™. This unique data-driven approach identifies the core, actionable insights that inspire brilliant creative with the power to convert consumers into shoppers, shoppers into buyers, and buyers into loyal advocates. Headquartered in Westport, CT, Catapult leverages the expertise of more than 300 employees across 11 offices in major retailer geographies including Minneapolis, Bentonville, Chicago, Dallas, Cincinnati, Nashville, Los Angeles, Phoenix, Seattle and Tampa. Catapult is an Epsilon brand. For more information: http://www.catapultmarketing.com/, follow on Twitter @CatapultMktg or call 1.203.682.4000.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Alliance Data participates in E-Verify

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 – 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Meet Some of Epsilon's Employees

Helen N.

Director Of Learning & Development

Helen brainstorms and researches new ways for teams to work together by introducing training at the individual and team level. She helps Epsilon’s employees achieve their goals.

Lisa H.

Managing Director, Client Services

Lisa oversees a market of about 300 Epsilon clients, ensuring that they have all the necessary tools and talent to build brand loyalty and achieve the company’s goals.

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