Director, Strategic Business Consulting


About the Opportunity

Epsilon, AdAge’s #1 Ranked U.S. Agency, is seeking a dynamic Director, Strategic Business Consulting with a background in management consulting and/or corporate marketing to work with Fortune 500 clients on strategic planning, experience design, and marketing transformation projects.

Essential Functions

  • Serve as an expert in Epsilon’s strategic planning process
  • Become a trusted strategic advisor to both the client and account teams
  • Lead the delivery of consulting projects employing established frameworks & methodologies
  • Facilitate a variety of client workshops, from crafting a client’s strategic vision to building a prioritized set of customer experiences
  • Translate complex marketing challenges into tangible opportunities for improvement
  • Provide an example of how to apply consulting skills, professionalism and authenticity to build and maintain a change initiative’s momentum
  • Define performance metrics and measurement schemes
  • May help define key business requirements for marketing systems
  • Lead market research efforts to support client projects as well as business pitches
  • Business planning and marketing transformation: may design marketing reports, including executive dashboards; evaluate existing marketing processes and make recommendations for changes
  • Create investment plans and business cases
  • Creating high-quality, compelling documents to communicate recommendations
  • Identifying opportunities for additional Epsilon services, participate in proposal development

Knowledge & Skills


  • Superior grasp of financial analysis and business case concepts
  • Superior relationship skills, service oriented
  • Innovative problem solver, able to challenge conventional approaches
  • Able to lead consulting engagements managing all key internal and external stakeholders
  • Strong business acumen and understanding of industry

Marketing Strategy

  • Superior grasp of digital market trends and key consulting frameworks and concepts


  • Able to effectively demonstrate the value of performance metrics and measurement schemes
  • Superior analytical skills with ability to make recommendations based on data to guide clients


  • Excellent communication, interpersonal and presentation skills

Project Management

  • Strong project management, troubleshooting, and problem solving skills
  • Able to keep track of the details on many projects regardless of project ownership
  • Proactive and resourceful; able to multitask
  • Able to work both independently and on cross-functional and diverse teams including analytics, statistical, technical and marketing resources

Duties & Responsibilities

  • Works day to day on client service engagements, typically with regular visits on client premises
  • Data-driven marketing strategy:
  • Guiding segmentation projects, engagement scoring, affinity scoring, predictive models and more
  • Developing profiles/personas of targeted consumers for marketing communications
  • Defining marketing communication platforms
  • Leading market research efforts to support client projects as well as business pitches
  • Bring best practices to clients in integrated marketing across social media, mobile, email, web, direct mail, and other channels
  • Business planning and marketing transformation:
  • Building business plans and strategies for new marketing strategies and/or market opportunities
  • Creating investment plans and business cases
  • Marketing communications planning:
  • Developing strategic marketing concepts
  • Determining most effective communications options (e.g., channels/tools)
  • Determining timing and cadence, and other characteristics of campaigns and programs
  • Creating marketing playbooks (go-to-market contact plans)
  • Creating test strategies
  • Defining performance metrics and measurement schemes
  • Designing program elements
  • Helping select execution partners
  • Creates high-quality, compelling documents to communicate findings and recommendations using MS PowerPoint and Word
  • Designs, creates and distributes reports using Excel and similar analytical tools
  • May help define key business requirements for marketing systems
  • Provides business-related input into the development and ongoing maintenance of the CRM/marketing systems used by clients
  • Identifies opportunities for additional Epsilon services
  • Participates in proposal development
  • Develops knowledge increasingly in a few industries and across marketing disciplines of strategy, planning and operations, as well as for different marketing objectives of acquisition, loyalty, and up-sell/cross-sell
  • Stays apprised of, and is able to apply knowledge of, all of Epsilon’s assets, tools and capabilities

Experience & Education

  • 8+ years of professional experience
  • Bachelor’s degree required and an MBA or master’s degree equivalent is preferred
  • Management consulting expertise preferred
  • First-hand experience in communications roadmap development and implementation
  • Multi-channel delivery platform experience
  • Management of loyalty and CRM programs across multiple communications channels
  • Expert-level software knowledge including Project, PowerPoint, Excel, and Word



Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Alliance Data participates in E-Verify

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 – 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Meet Some of Epsilon's Employees

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Lisa H.

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Lisa oversees a market of about 300 Epsilon clients, ensuring that they have all the necessary tools and talent to build brand loyalty and achieve the company’s goals.

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