Account Supervisor


Account Supervisor Job Overview:

The AT&T client Account Supervisor manages direct marketing programs, including strategic planning, project execution and results analysis. Oversees account staff and supervises all agency activity related to the client account. Ensures account profitability. Develops and maintains relationships with clients through daily contact and ensures client satisfaction, while possessing up to date knowledge of all work in progress.

Account Supervisor Responsibilities:

  • Client-facing role
  • Oversee strategic and creative development and execution of direct mail campaigns
  • Manage list requirements, strategy documentation, flight plans and timelines for multiple projects
  • Manage print inventory; complete print request forms; work with production team to obtain quotes when necessary (PQRS)
  • Manage relationships with both internal partners and external partners/agencies to ultimately provide exceptional client service
  • Work with the production teams to manage flawless direct mail drops
  • Obtain client and internal approvals as appropriate on all materials
  • Review all print production proofs, printouts as well as mail sign-offs as appropriate
  • Verify and confirm all billing and project costs – manages budget for individual programs
  • Work with Senior Account Supervisor/Sr. Account Director to develop contingency plans in case of delays, errors or other potential roadblocks
  • Assure that all deliverables for the client and internal teams are done
  • Leads client review meetings and agency presentations




Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is a global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 Largest World CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 7,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit, follow us on Twitter @EpsilonMktg or call 1.800.309.0505.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Alliance Data participates in E-Verify

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 – 4919, commonly referred to as the San Francisco Fair Chance Ordinance.

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