Account Manager - Technology Client Services Healthcare

The Account Manager is expected to perform all job duties including the following:
•Manage top tier clients to help grow their email marketing business. Day-to-day management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, billing, strategy sessions, Quarterly account/benchmark reviews, and first level escalations
•Fully understand the client's business including objectives, roles, and concerns
•Effectively work with multiple departments throughout project development and implementation.
•Assist Account Director with campaign results analysis, optimization and strategic recommendations, best practices recommendations, client presentations, requirements documenting, training, and Legal Privacy and ISP compliance discussions
•Lead and manage projects within assigned brands
•Communicate status and impact of changes with DM
•Adhere to documentation policies and identify opportunities for improvement
•Attend all-agency calls and setup project related calls with DM as well as other vendors on an adhoc basis
•Lead marketing operations activities including BRD input, Epsilon technical requirements, ensuring BSA has enough resources to complete project work, providing DM with project status on weekly calls.
•Develop efficient and comprehensive Program Release Smartsheets, guide vendors through timing complexities and interrelated task
•Proactively complete Email/RAMP books in accordance with email requirements
•Communicate launch dates and new requirements within Campaign Queue, convey any project intricacies and alert BSA team of completed tasks/deadlines
•Define and ensure adherence to marketing operations processes - for example BRD documentation, Campaign requests, email deployment
•Support the Complexity Matrix and SL timing when creating Smartsheets. Leads DMs through established guidelines
Recommend ways to improve campaign operational setup / design
•Maintain vision across programs and channels
•Ensure business rules capture RM program objectives
•Ensure Technical Requirements section of BRD and VIDs correctly captures business requirements
•Requests all outbound tactic codes in Campaign
•Provide DM and other strategic partners with valuable information on database and Adobe platform processes/best practices
•Support email Friendlies and deployment, assist Email Coordinator with email requirements
•Lead and manage projects within assigned brands
•Communicate status and impact of changes with DM
•Adhere to documentation policies and identify opportunities for improvement
•Attend all-agency calls and setup project related calls with DM as well as other vendors on an adhoc basis

Skills and Experience:
• At least 5 years of relevant client experience in multichannel marketing (email/digital, teleservices, social media and database marketing) or other related disciplines; or at least 5 years of relevant agency experience
• Strong knowledge of marketing principles and strategies - experience with major consumer brands and online/ interactive channels preferred
• Demonstrated experience in managing client relationships
• Strong understanding of email and/or digital marketing processes
• Demonstrates a clear aptitude for managing projects
• Excellent communication skills, both written and oral.
• Knowledge of customer retention process and the ability to analyze processes
• Self-directed with a sense of urgency in solving client issues
• Ability to adapt to difficult situations
• Willingness to travel (occasionally)
• Ability to perform in a team, process-oriented environment
• Bachelor's Degree highly preferred

Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

About Us
Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit and follow us on Twitter @EpsilonMktg.

Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.

Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For San Francisco Bay Area:
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance


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