ACCOUNT MANAGER - Epsilon
Based in DUBLIN
Epsilon is the global leader in creating customer connections that build brand and business equity. A new breed of Agency for a consumer empowered world, our unique approach harnesses the power of rich data, world-leading technologies, engaging creativity and transformative ideas to ignite connections between brands and customers, delivering dramatic results.
Recognised by Ad Age as the #1 World CRM / Direct Marketing Network, #1 US Agency from all disciplines and #2 US Digital Agency Network.
We employ 8000 Associates in 60 offices worldwide.
Epsilon is an Alliance Data company. For more info go to epsilon.com
PURPOSE OF THE ROLE....
As our Account Manager you will be providing product support within a portfolio of business on one of our global clients. The role is key to driving adoption of the product and to producing the collateral that supports the training on the product. The broader aspect of the role is also to drive growth within the account and support the implementation of a number of key projects.
KEY AREAS OF RESPONSIBILITY....
Predominant role to become a product expert in a proprietary Google event management tool
Provide product support & training to teams on how to use the tool
Produce training materials in the form of decks, one sheeters & videos
Coordinate Product Support team
Track the use of the product, types of queries, creation of reports and make suggestions for improvements and efficiencies
Own project management of the account and the delivery of all projects
Own daily client communications
Manage the relationships with other internal departments
Writing / supervising project, production and creative briefs
Responsibility for generating accurate SOW's with the Project Management & Creative teams
Manage invoices and payment coordination in a timely manner
Manage budgets, tracking internal hours and measuring profitability
Able to review data / results and provide recommendations on program improvements
Early stage assessment of potential new business opportunities within the client
Develop excellent relationships with all current client contacts as well as building wider client contact base
Involvement in new business and implementing across a set of digital marketing projects - this will span email marketing, content marketing, online events management, digital campaigns and Livestream projects
SKILLS & EXPERIENCE....
Strong project management skills with a high attention to detail are paramount
Experience with CRM, event management & email marketing tools
Email marketing best practices
Experience working with creative process
Strong presentation skills essential
Analytical and reporting skills
Being proactive across projects, always looking to add more value
Previous experience in an Agency is desirable
KEY PERFORMANCE INDICATORS....
Client retention and managing client relationship
Delivery against revenue targets
Managing up to AD and CSD
Educated to degree level or similar
We offer an excellent work environment, great benefits and pay!
Please apply if you are interested.
Epsilon® is an all-encompassing global marketing innovator. We provide unrivalled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Recognized by Ad Age as the #1 World's Largest CRM/Direct Marketing Network, #1 Largest U.S. Agency from All Disciplines and #1 Largest U.S. Mobile Marketing Agency, Epsilon employs over 8,000 associates in 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visitwww.epsilon.com and follow us on Twitter @EpsilonMktg.
Alliance Data provides equal employment opportunities without regard to race, colour, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Alliance Data participates in E-Verify
Great people deserve great benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which, unless prohibited by applicable law, may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
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