EPAM Systems

Senior Support Engineer

1 week agoGdańsk, Poland

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Currently, we are looking for Senior Support Engineer to provide support for our Client's products and solutions, mainly for the ones related to backed as a service. The candidate will also work closely with engineers and product managers to provide analysis to help improve the product and make our customers successful. We are working on a set of tools to develop mobile applications.

Our main goal is to provide the best support we can and help to maintain a good relationship with our final users to keep using the platform and to recommend it to more people. The Senior Support Engineer will be helping final users to troubleshoot their applications, file bugs/feature requests, and helping also to understand how the product works. The team has various levels of expertise and technology knowledge that will help you improve your level on your current main skill or learn something new. The employees will be exposed to a great variety of technologies (Go, Swift, Java, Objective C, DNS, GCP, etc.).

  • Provide technical and developer support to customers using Customer's products, solutions and APIs (BAAS products)
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level
  • Provide assistance and guidance to users through public forums (third party and Google-owned)
  • At least 3 year of experience in Support role
  • Proficient in at least one of Java, Python, PHP, JavaScript, SWIFT, Objective-C or Go
  • Comfortable working on Linux-based systems
  • Comfort and experience using no relational databases
  • Hands-on experience with web protocols (HTTP, TLS, etc.)
  • Experience configuring custom domains
  • Experience with services API development as well as creating REST and JSON APIs
  • Experience with systems that involves authentication and control access implementations
  • Ability to read and understand code, along with write code samples to reproduce customer issues
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces
  • Strong analytical skills related to metrics and behavior
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
  • A strong sense of business ownership and customer focus
Nice to have
  • Experience working with the Development Suite
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.)
  • Familiarity with Machine Learning concepts
  • Experience working in the development of Delta Functions
  • Ability to create reports based on previous analysis, and present such information to the stakeholders
  • Be able to feel ownership of client products, to represent in a better way the stakeholders
We offer
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

Job ID: EPAM-60743