Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
EPAM Systems

Senior Service Desk Specialist

Gavarr, Armenia


We are looking for a Senior Service Desk Specialist to strengthen our team in providing end-user support to EPAM's clients. Currently, we support 20+ global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.

What You'll Do

  • Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
  • Monitor the status and progress toward resolution of all open incidents
  • Keep affected users informed about progress
  • Detect potential trends and liaise with problem management where applicable
What You Have

Want more jobs like this?

Get Data and Analytics jobs in Gavarr, Armenia delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.
  • Basic Active Directory hands-on experience
  • User support and troubleshooting skills
  • Knowledge of Microsoft products on intermediate level (Outlook, Teams, Excel, Word)
  • Knowledge of e-mail correspondence and phone etiquette
  • English level: B2+ and higher, both written and spoken
Nice to have
  • Knowledge in O365, O365 Licensing model, Azure, Exchange, OneDrive
  • Hardware maintenance knowledge ( blue screen, hardware settings etc.)
  • Basic network skills ( VPN, servers availability, remote connection)
  • Cloud Infrastructure knowledge
  • Expertise in ITIL event and incident management processes
We Offer
  • We connect like-minded people:
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
    • Opportunity to work abroad for up to two months per year
    • Relocation opportunities within our offices in 50+ countries
    • Corporate and social events
  • We invest in your growth:
    • Leadership development, career advising, soft skills and well-being programs
    • Certifications, including GCP, Azure and AWS
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Free English classes with certified teachers
  • We cover it all:
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program
    • Comprehensive medical & family care package
    • Four trust days per year for personal needs
    • Discounts for fitness clubs
    • Benefits package (hotels, restaurants, stores and services)
About EPAM
  • EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities

Client-provided location(s): Armenia
Job ID: EPAM-96539
Employment Type: Other