EPAM Systems

Mobile Application Support

3+ months agoMexico City, Mexico

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today's market conditions, we're supporting operations for hundreds of clients around the world remotely. No matter where you are located, you'll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Mobile Application Support. Scroll down to learn more about the position's responsibilities and requirements.

  • Provide technical and developer support to customers using Firebase products, solutions and APIs (BAAS products)
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level
  • Provide assistance and guidance to users through public forums (third party and Google-owned)
  • Proficient in at least one of Java, Python, PHP, JavaScript, SWIFT, Objective-C or Go
  • Comfortable working on Linux-based systems
  • Comfort and experience using no relational databases
  • Hands on experience with web protocols (HTTP, TLS, etc.)
  • Experience configuring custom domains
  • Experience with services API development as well as creating REST and JSON APIs
  • Experience with systems that involves authentication and control access implementations
  • Ability to read and understand code, along as write code samples to reproduce customer issues
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces
  • Strong analytical skills related to metrics and behavior
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
  • A strong sense of business ownership and customer focus
Nice to have
  • Experience working with the Firebase Development Suite
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc)
  • Familiarity with Machine Learning concepts
  • Experience working in development of Delta Functions
  • Ability to create reports based on previous analysis, and present such information to the stakeholders
  • Be able to feel ownership of client products, in order to represent in a better way the stakeholders
We offer
  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM's Privacy Notice (https://www.epam.com/applicant-privacy-notice) and Policy (https://www.epam.com/privacy-policy)

Job ID: EPAM-60933