EPAM Systems

IT Infrastructure Support Engineer

1 month agoKyiv, Ukraine

Striving for excellence is in our DNA. Since 1993, we have been helping the world's leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers' business, and strive for the highest standards of excellence. In today's new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you'll join a dedicated, diverse community that will help you discover your fullest potential.
Responsibilities

  • Support colleagues regarding IT cases /PC, laptop, hardware, software
  • Handle general user supports, network operations, troubleshooting
  • Prepare the documents and follow up IT processes, inside the company
  • Communicate with service providers, L1,L3 teams
  • Solve problems based on well-defined processes and checklists
Requirements
  • User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure
  • Willingness to learn new technologies and respond quickly to new challenges
  • Good communication skills and problem-solving attitude
  • Basic knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service)
  • Advanced knowledge of administering Windows based and Apple OS
  • Intermediate English level
  • Willing to learn new technologies and respond quickly to new challenges
  • Ability to act as a team
  • Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration)
We offer
  • Competitive compensation depending on experience and skills
  • Individual career path in engineering
  • Social package -medical insurance, sports
  • Compensation for sick lists and regular vacations
  • Partial grant of the cost of certification and IT conferences
  • English classes with certified English teachers
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