EPAM Systems

Delivery Manager

3+ months agoGdańsk, Poland

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION
At EPAM, Delivery Management is a much broader scale of Project Management. It is the organization, administration, and supervision of people, processes, and technologies - which when combined into a comprehensive plan, provide the business and technical functions needed to achieve what the clients expect to receive.

The role will be to oversee management and EPAM clients' relationships. You will be accountable for the overall project delivery, client satisfaction, and management of expectations while ensuring that the work is on strategy, on time and within budget.

Additionally, an important part of this role will be Resource Management and building the organization. This means defining a recruitment demand, hiring proper people, and allocating them to projects that match their skills and ambitions. You will be also responsible for creating a satisfying working environment for your team members, creating career development plans, and keeping them motivated.
Responsibilities

  • Establish long-term partnerships with the clients and manage their expectations
  • Take end-to-end responsibility for the delivery
  • Build the delivery plan along with estimations on timeframes, quality, and quantity of resources required to successfully implement projects
  • Prepare engagement revenue and resource forecasts
  • Establish criteria concerning deliverability, performance, maintenance, design, and costs
  • Assure governance of processes in delivery management and production as per selected delivery model
  • Generate visible added value that the company delivers to the client by a suggestion of innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements and better user experiences
  • For the top management and the client - act as a single point of responsibility for any delivery related matters, including escalations, upsells, ramp-downs, etc
  • Perform knowledge management within the organization, define skills/technologies to be learned and request respective training
  • Perform motivation actions and coach/verify how the same is performed by managers and team leaders from your organization
  • Conduct performance appraisals and manage salaries within the organization to meet attrition and profitability goals
  • Ensure that proper software development processes and engineering standards are in place
Requirements
  • Experience in managing software delivery organizations
  • Experience in people management and growing the organization
  • Experience in IT project management, including management of several projects in parallel
  • Excellent knowledge of Agile software development methodologies
  • Prior experience with hands-on software development and good understanding of software engineering practices
  • Excellent leadership and communication skills
  • Demonstrated skills in client relationship management and ability to manage, direct and command respect from technical and delivery team members
  • Ability to engage with the client in technology discussions
  • Previous experience in working within outsourcing environment and managing offshore delivery organizations is highly desirable
  • Fluent English, both spoken and written
We offer
  • Team & working conditions::
    • Friendly team and enjoyable working environment
    • Engineering community of industry's professionals
    • Flexible schedule and opportunity to work remotely
    • Relocation within our offices
    • Corporate and social events
    • Benefits package (health insurance, multisport, shopping vouchers)
  • Stable income::
    • Employment Contract or B2B
    • Regular assessments and salary reviews
    • Participation in the Employee Stock Purchase Plan
    • Referral bonuses
  • Career development::
    • Innovative solutions delivery and engineering excellence
    • Outstanding career roadmap
    • Leadership development, career advising, soft skills and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Language classes on English and Polish for foreigners
  • Please note that only selected candidates will be contacted
Apply

Job ID: EPAM-61323