EPAM Systems

Cloud Support Data Specialist (Japanese)

1 month agoTokyo, Japan

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for an experienced Cloud Support Data Specialist (Japanese) in our Tokyo office to make our team stronger.

We Value
Value the individuals - We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence - We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team - We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers - We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity - We operate legally, honestly and ethically. We take responsibility for our actions.

  • Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and Machine Learning and related services
  • Provide technical assistance and support as part of a global 24x7-support organization. Agent must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Follow notification and escalation procedures
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • 3+ years' experience fully as either technical support or a developer in big data and machine learning services
  • Understanding Cloud technology such as AWS, Google Cloud, Azure
  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem-solving skills
  • Familiar with REST API, Git and machine learning framework such as scikit-learn
  • Familiar with SQL and relational database concepts
  • Firm understanding of programming (Java, etc.) and scripting languages (Python, etc.)
  • Experience with Big Data architectures and technologies and BI solutions
  • Business level English skill (B1+)
  • Japanese Native Level or JLPT N1 Language skills
Nice to have
  • Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
  • Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
  • Experience with any ML library (pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
  • Experience with the popular technologies in the machine learning/big data ecosystem
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS and IaaS technologies
We offer
  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization