EPAM Systems

Client Services Partner

3+ months agoMilan, Italy

Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider - leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting and design capabilities; and unique 'Engineering DNA,' EPAM's globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people's lives. Selected by Newsweek as a 2021 Most Loved Workplace, EPAM's global multi-disciplinary teams serve customers in more than 40 countries across five continents.

As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune's 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age's top 25 World's Largest Agency Companies and in 2020, Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.


We are currently looking for a Client Services Partner to join our fast-growing Italian team. The ideal candidate will have a thorough understanding and background in the retail industry and act as an experienced Consultant for EPAM and our clients. The ideal candidate for this position will have a background in both Account Management and Program Management/Consulting but we are willing to be flexible with one over the other for the right candidate. The ideal base location for this role would be Milan, Italy.

  • Bring domain expertise and thought leadership into conversations with executive clients ideally including experience in Retail, e-commerce, R&D IT, Manufacturing IT, Commercial IT
  • Establish and cultivate strong relationships with Key Accounts assigned, at C, SVP and VP levels as well as with external and internal partners domestically as well as internationally
  • Generate opportunities to grow business with both existing clients and new accounts assigned, by developing new business areas, including upselling and cross-selling, in order to deliver on EPAM's growth and performance objectives
  • Own P&L for account(s) including margin and revenue targets as well as creation and leadership of team to support these targets
  • Support pre-sales & sales activities by acting as the Retail Lead to assess opportunities, coordinate the preparation of RFP responses, customer proposals and presentations, statements of work, and help to close/sign new deals
  • Align with other EPAM Client Partners and Account Managers and Senior Leadership to co-develop & support account plans and strategies for delivery, growth, and client satisfaction
  • Ensure that customer projects are delivered successfully and in line with EPAM process and methodologies
  • Oversee engagement revenue and resource forecasts
  • Demonstrated track record of developing and growing key accounts and client relationships
  • Strong experience of leading teams that deliver end-to-end solutions and digital transformation programs/projects in areas like retail experience, applications, platforms, data sciences & analytics, AI, automation, IoT
  • Thorough understanding and background in Retail and E-commerce, Manufacturing, Supply Chain or Commercial domains
  • Have demonstrated experience as a consultant, and the ability/experience to have the client want to engage them as a billable consultant
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Strong interpersonal and communication skills; fluent in English as an absolute requirement
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
We offer
  • Competitive compensation depending on experience and skills
  • Opportunity to work on leading edge platforms, working in a fast-paced, agile, software engineering culture
  • Knowledge-sharing with colleagues from EPAM's global tech communities
  • Regular performance feedback and salary reviews
  • Opportunities for professional growth
  • Unlimited access to LinkedIn learning solutions

Job ID: EPAM-60598