EPAM Systems

Business Analyst

1 month agoMinsk, Belarus

We are looking for Business Analysts from Middle to Senior Levels to work in ITSM domain.
You will be responsible for initial contact with the client, understanding of the actual business needs and outlining the solution with the architect and delivery manager.
This position requires direct contact with clients from US and EU; therefore ability to travel at least 25% is a must.
What You'll Do

  • Gather requirements and create specifications
  • Elicit and analyze customer requirements
  • Create and update User Stories (or Software Requirements Specification)
  • Implement ITSM processes
  • Communicate requirements to a project team (be a liaison between a customer and team members)
What You Have
  • Understanding of development processes and frameworks
  • Knowledge of Agile (Scrum)
  • Expertise in UML, IDEF0, BPMN (at least one), ITSM/ITIL practices (at least basic level)
  • Effective negotiation skills
  • Ability to perform work effectively and in due time
  • Attention to details, diligence, ability to accomplish tasks fully
  • Proactive position: ask questions, propose solutions, etc
  • English: B1+
  • ServiceNow
  • Micro Focus (ex-Hewlett Packard) Service Manager
  • Jira ServiceDesk
We offer
  • Innovative solutions delivery to the world's digital changes
  • Experience exchange with colleagues all around the world
  • Opportunities for self-realization
  • Unlimited access to LinkedIn learning solutions
  • Friendly team and enjoyable working environment
  • Engineering, corporate and social events
  • Social package: professional & soft skills trainings, medical & family care programs, sports
  • Free English classes
  • Corporate and social events
  • Regular assessments and salary reviews

Job ID: EPAM-60088