Salesforce Senior Product Administrator

Responsibilities:

EFM IT has an opportunity for a Salesforce Product Administrator Senior who is responsible for assessing and responding to user requests for product or service support and identifying, recommending, and presenting possible solutions for user requests. This position interprets business requirements to develop, maintain, and/or modify changes to the support model. The Product Administrator Senior performs application administrative functions and operational configuration changes. This position also manages change requests, issues, and defects. The Product Administrator Senior resolves inquiries pertaining to the functional or work-flow operation of end-user requests. This position provides instruction and guidance to less senior team members on new tasks and assignments.

Responsibilities Include:

  • Research and install new Salesforce.com applications to aid organization
  • Assist in creation of training materials on new functionality
  • CRM (Salesforce.com) application configuration
  • Work closely and communicate clearly and precisely with a group of people with varied skill-sets, technical and non-technical
  • Produce and improve overall documentation related to the implementation's configuration and regular releases
  • Create and maintain users and roles/profile hierarchy
  • Create Fields, Work-flows, Validation Rules
  • Configure and Run Reports and Dashboards
  • Run Data Cleansing tools and maintain and improve data hygiene
  • QA Testing of new functionality – including preparing and validating QA scripts
  • Research integration issues and liaise with legacy system development staff
  • Work with users and management to design and implement enhancements for the specified functional areas, and conduct regular application review sessions among both users and management
  • Manage the data relationships and flows within the CRM system; ensure data quality while performing periodic data maintenance, and monitor integrations to other systems or applications
  • Design and build custom objects, create work-flows and assignment rules, work with software developers to implement and maintain customer portal and sites
  • Build custom reports and dashboards specific to job functions, continuously monitor data quality and integrity as well as monitor and maintain reporting libraries
  • Support administrator functions including user account maintenance, reports and dashboards, work-flows and other routine tasks
  • Complete regular internal system audits
  • Coordinate the evaluation, scope and completion of new development requests
  • Assist in training of new users, and grow the Salesforce skill-set across the organization

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