Product Administrator

  • Assess and respond to user requests for product or service support; identifies, recommends, and presents possible solutions
  • Assist with interpreting business requirements to develop, maintain, and/or modify changes to the support model, including gathering requirements, evaluating and interpreting user requests
  • Performs application administrative functions, including implementing and/or managing end users' requests
  • Performs operational configuration changes for supported products
  • Manage change requests, issues, and defects
  • Follow the change/enhancement process to document and communicate requests; provides follow-up; ensures completion of requests
  • Resolve inquiries pertaining to the functional or work-flow operation of end-user products
  • Provide subject matter expertise and best practices for problem resolution and product operation to ensure customer satisfaction
  • Log, track, analyze, and report on requests from end users
  • Assist with the development and maintenance of documentation for internal support and/or training
  • Participate in QA testing of new products and enhancements
  • Act as a resource on projects relating to services/interface with stakeholders, including analysis, documentation, testing of user requirements, performance and reporting; participate in initiatives to determine feasibility, define alternatives, and recommend solutions
  • Proactively monitor maintenance schedules; assist with developing communication plans for planned and unplanned outages
  • Assist with task automation and process improvements, as directed
  • Maintain established service level agreements to meet customer expectations and quality standards
  • Protect our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures

Meet Some of Enterprise Holdings's Employees

Greg

Area Car Sales Manager

Greg oversees an Enterprise Car Sales branch. He provides a balance of sales, training, and customer service management—and guides his team to meet their goals.

Abby

Management Trainee

Abby works in a neighborhood car rental branch and is learning all aspects of the business. She's committed to providing top-notch customer service every step of the way.


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