Engineer 2, Usability - ARMS Business Solutions - Madison, WI

ARMS Business Solutions is a Software as a Service organization. We provide an integrated management suite to insurance carriers, adjusters, collision repair centers and all partners involved in the claims and repair channels.


We are looking for a passionate senior-level UX Designer to join our growing UX team. In this role, you will design engaging, intuitive experiences across our product suite of web applications. You will solve complex problems by mapping user journeys, creating low-fidelity sketches and wireframes, to high-fidelity mockups and prototypes. You will collaborate with fellow UX designers, product managers, and software engineers throughout the design process.

Key Responsibilities:

  • Develop and define experience maps - what is the flow the user takes to accomplish their tasks? Where do they begin and exit a feature?
  • Sketch and create wireframes, high-fidelity mockups and clickable prototypes to communicate interaction and design ideas for complex web applications
  • Utilize observations, research and analytics to help support ideas, and conduct tests to help validate them
  • Work with product and engineering teams to understand feature requirements, champion user experience needs and then turn those needs into concepts, mockups, prototypes and design specifications
  • Mentor junior UX designers on design process, techniques, and solutions
  • Contribute and maintain our style guide, pattern library and component library to ensure consistency throughout our product suite

Equal Opportunity Employer/Disability/Veterans


  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • 3+ years of experience as a UX designer, or related experience
  • Experience with Adobe Photoshop, Illustrator and XD, or other similar UX related tools
  • Exceptional eye for detail, ensuring quality of the design is upheld from concept to production
  • Sound design fundamentals: color theory, visual hierarchy, typography and iconography
  • Act as a continuous learner who actively seeks out and gives feedback to improve the experience
  • Strong portfolio featuring design work that showcases visual and interaction design
  • Flexibility, curiosity and ability to embrace complex design problems
  • Ability to present work with confidence to a variety of audiences and make design decisions based on research
  • Comfortable designing responsive experiences from mobile, tablet and desktop
  • Must be committed to incorporating security into all decisions and daily job responsibilities
  • Must be committed to incorporating security into all decisions and daily job responsibilities

  • Bachelor's degree in User Experience, Graphic Design, Human-Computer Interaction or related field preferred
  • 5+ years of experience as a UX designer, or related experience
  • Experience designing business enterprise web applications or new software products a plus
  • Basic knowledge in HTML, CSS, Angular, and/or other common UI frameworks, so you have an understanding of what is realistic and can collaborate with developers

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