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Ensono

Manager-End User Compute

Remote

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Key Responsibilities:

  • Selects and develops staff to ensure all go-live timelines are met and post-live objectives are being met.
  • Maintain accurate and thorough documentation of client environments and support procedures.
  • Determine appropriate performance expectations and manage across all staff.
  • Drive team to achieve all KPI's and associated metrics.
  • Responsible for directing and executing day-to-day operations including managing escalations associated with client reported incidents, requests & changes.
  • Drive customer satisfaction with focus on continuous improvement.
  • Establish strong relationships with clients to gain full understanding of expectations and develop partnerships to achieve common goals.
  • Actively identify, capture, and communicate operational risks, insights, opportunities, and efficiencies. Develop and execute improvement plans from discoveries.
  • Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance.

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Required Skills

  • 1-2 years' experience in Team Lead, Supervisory or Manager Position within an end user support desk.
  • Strong analytical and diagnostic abilities.
  • Capability to understand and motivate staff to develop capabilities.
  • Ability to quickly adapt to advancing technologies and processes.
  • Strong analytical skills with history of determining root cause to shortfalls and creation of associated action plans.
  • Must be able to establish strong relationships and collaborate across internal teams and clients.
  • Calm under pressure and able to manage major incidents.
  • Previous experience with Microsoft specific to Intune, Office 365, SharePoint, OneDrive & Teams.
  • Knowledge of Desktop/Laptop/Thin Client hardware support and coordination with 3rd party hardware vendor.
  • Understanding of remote software packaging and distribution

JR009990

Job ID: Ensono-JR009990_1891275326
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)