Product Owner

As a member of the Product Management Team, the Product Owner is responsible for requirement gathering, documentation creation and communication facilitation. They are responsible for ensuring business requirements are understood, accurately documented and appropriately delivered.  They are responsible for refining, documenting and supporting processes and standards for the Product Management Team and how it interacts with various other entities within and outside of Empyrean.

Primary Responsibilities:

  • Demonstrate the ability to work on a schedule within a well-defined development process
  • Work independently to drive progress on assigned projects
  • Collaborate with the client teams/sales department to obtain information useful in developing or enhancing products in order to meet or exceed the requirements of customers and the market
  • Conduct research and interact with product end users to identify highly desired product features or components that provide value to customers and business benefits to the organization
  • Collaborate with business owners, operations and IT development resources to collect, communicate and document requirements; provide a clear description and outline of product features for easy comprehension by the development team
  • Facilitate conversations to build consensus on product direction and design; provide leadership and direction
  • Write requirements/user stories and manage them into a prioritized product backlog
  • Analyze information gathered from multiple sources, reconcile conflicts and create detailed user stories, use cases and acceptance criteria; support translation of business-level requirements into technical specifications
  • Understand expectations that were set with clients/stakeholders and recognize and communicate when issues/events may affect delivery or scope
  • Set deadlines for product development
  • Actively participate in sprint planning to ensure the requirements are tracked and delivered on time and within scope; participate in scrum meetings to give feedback on sprint achievements as well as to set sprint goals and relay new user stories
  • Lead or participate in system requirements definition, testing, education, implementation and product rollout
  • Work closely with other teams (UI/UX, marketing, program management, product management, development/architecture, etc.) and external partners in support of business initiatives
  • Keep project team well informed of changes in requirements and scope
  • Identify and escalate potential project risks to Product Management leadership
  • Help devise logical and innovative solutions to complex problems
  • Provide guidance to quality assurance team to clarify expected functionality
  • Review delivered functionality to ensure it aligns with requirements and document discrepancies
  • Work closely with a variety of end users to ensure technical compatibility and user satisfaction; measure product performance as well as value delivered to clients in order to make adjustments where necessary
  • Support the creation of materials to facilitate the roll-out of new and enhanced products and services to the operations teams, including procedural documentation and product descriptions
  • Participate in the release management process to ensure internal- and external-facing documentation and communication are complete, accurate and timely


Desired Skills:

  • College degree preferred
  • At least 5 years of product management experience
  • At least 5 years of experience managing projects
  • Strong analytical skills
  • Proficient in the use of development methodologies; e.g. Agile, Scrum
  • Well-developed written and verbal communication skills, specifically documentation skills
  • Ability to navigate and work across the organization with associates at different levels and in different functional teams
  • Prior experience in benefit program administration and knowledge of Health and Welfare processes a plus
  • Strong attention to detail and quality-conscious, yet open and flexible to others’ ideas and suggestions
  • Client service-oriented
  • Proven ability to meet deadlines and work effectively in a multi-tasking environment

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