Business Systems Analyst

The Business Systems Analyst is accountable for completing systems development, quality assurance,   and day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients.  The Business Systems Analyst is responsible for ensuring that all work delivered to the client is configured accurately per the system requirements.  In addition, the Business Systems Analyst is also responsible for managing the tasks he/she is assigned.  Ultimately, this Business Systems Analyst is responsible for ensuring that all work delivered to the client is completed accurately and with the highest degree of quality.  The Business Systems Analyst role requires a solid process and technical orientation, analytical skills to assist in the resolution of complex client issues, strong personal accountability, initiative, and effective communication skills.


Primary Responsibilities:

  • Performs data and file processing for ongoing activities and assists with resolution of participant issues including the timely and complete close out of participant cases
  • Creates and maintains complete and accurate Processing Guides for all assigned deliverables
  • Research and analyzes issues and cases (using SQL, Excel, etc…) putting in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issues
  • Responds to day to day client and/or vendor inquiries and communications
  • Works closely with the Shared Services teams (COBRA, FSA, Service Center) to deliver quality results of ancillary services
  • Leverages technology to automate ongoing processes and create the most efficient and stable delivery of services to clients
  • Analyzes and understands system requirements for the execution of implementation and ongoing work (i.e., is expert in aligned client requirements)
  • Works with Implementation and System Managers to configure core system platform to meet plan design specifications
  • Documents details of configuration steps for future reference
  • Creates, executes, and maintains accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testing
  • Works with managers and client teams to coordinate provision migrations for aligned clients
  • Builds trusted client partnerships
  • Protect client’s personal data
  • Adhere to Empyrean’s policies and procedures
  • Develop health and benefits domain knowledge
  • Perform other duties as assigned



  • College degree preferred
  • Domain experience in health insurance and/or benefit administration is a plus
  • Experience using SQL and a working knowledge of relational database systems REQUIRED
  • Demonstrated analytic and design capabilities
  • Self-starter with excellent organizational and time management skills
  • Fast learner, quality consciousness and committed to deadlines


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