Desktop Support Engineer Intern

Job Summary

This role is responsible for providing Computer, Telephony, Printing, Audio Visual, and other support activities for corporate users. 

Job Responsibilities

  • Information Technology Support interface for corporate users
  • Monitor, track and resolve routine problem tickets using ServiceNow ticketing system
  • Install, configure, and maintain computer operating system and application software supporting end user provided equipment
  • Provide basic user support and problem resolution for computer peripherals, including desktops/laptops, mobile devices and tablets, printers, conferencing systems, wireless platforms and telephony
  • Configure equipment for new hires and current employee upgrades

    Skills

    • Working knowledge of Windows operating environments and applications, including Microsoft office
    • Working knowledge of current mobile and tablet technologies and platforms, including iPhone and Android
    • Excellent communication and interpersonal skills
    • Ability to prioritize issues
    • Ability to learn quickly and be resourceful
    • Detail-oriented and organized
    • Works well in a team environment

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