Associate Desktop Support Engineer

This role is responsible for providing Computer, Telephony, Printing, Audio Visual, and other support activities for corporate users. 

Job Responsibilities

  • Information Technology Support interface for corporate users
  • Monitor, track and resolve routine problem tickets using ServiceNow ticketing system
  • Install, configure, and maintain computer operating system and application software supporting end user provided equipment
  • Provide basic user support and problem resolution for computer peripherals, including desktops/laptops, mobile devices and tablets, printers, conferencing systems, wireless platforms and telephony
  • Configure equipment for new hires and current employee upgrades

Requirements (Education & Experience)

  • Associate’s Degree or equivalent
  • Prior experience in Technical &/or Customer Service

Skills (Software, Soft Skills, KSAs)

  • Working knowledge of Windows and Macintosh operating environments and applications, including Microsoft office
  • Working knowledge of current mobile and tablet technologies and platforms, including iPhone and Android
  • Excellent communication and interpersonal skills
  • Ability to prioritize issues
  • Ability to learn quickly and be resourceful
  • Detail-oriented and organized
  • Works well in a team environment

Meet Some of eMoney's Employees


Technical Lead

Together with his team of developers, Dan builds new and improved financial planning tools so that eMoney Advisor’s clients can better manage their books of business.


Relationship Manager

Nicole works with eMoney's enterprise clients, assisting them with the initial implementation of eMoney's technology, then offering continued support to ensure success.

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