Associate Desktop Support Engineer

This role is responsible for providing Computer, Telephony, Printing, Audio Visual, and other support activities for corporate users. 

Job Responsibilities

  • Information Technology Support interface for corporate users
  • Monitor, track and resolve routine problem tickets using ServiceNow ticketing system
  • Install, configure, and maintain computer operating system and application software supporting end user provided equipment
  • Provide basic user support and problem resolution for computer peripherals, including desktops/laptops, mobile devices and tablets, printers, conferencing systems, wireless platforms and telephony
  • Configure equipment for new hires and current employee upgrades

Requirements (Education & Experience)

  • Associate’s Degree or equivalent
  • Prior experience in Technical &/or Customer Service

Skills (Software, Soft Skills, KSAs)

  • Working knowledge of Windows and Macintosh operating environments and applications, including Microsoft office
  • Working knowledge of current mobile and tablet technologies and platforms, including iPhone and Android
  • Excellent communication and interpersonal skills
  • Ability to prioritize issues
  • Ability to learn quickly and be resourceful
  • Detail-oriented and organized
  • Works well in a team environment

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