Senior Director, Cloud Services (Assurance)
Employee Type: Full - Time
Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.
- Full accountability for the quality of delivery. Responsible for hiring and onboarding practices for team Responsible for designing, communicating and meeting team metrics and SLO's Communication and remediation of team organizational gaps, issues, successes and needs Budget development and management for team Manage to budget (margin) for customers in all regions of jurisdiction in coordination with Service Management team Identify process gaps and participate in or own improvements Communicate with entire team on the goals, objectives and directives of the entire Cloud Business Unit Drive cultural adoption and participation in team culture for positive, cross org collaboration and ownership Create process for continual runbook development managed by Regional Technical Managers Mentor direct reports in management techniques Plan and execute items necessary to ensure the team is
- Fully staffed according to need, budget, plan Fully prepared to support the applications in scope Following organizational policy consistently across all teams Adhering to ITSM practices as designed for the CBU Being the trusted advisor for customers Recommending and guiding customers to best practices where they are not currently followed Delivering with quality all items in the scope of services and none outside the scope
Successful People in this Role will:
Know the following detail about their customers & teams at all times
- Critical dates and issues for high profile customers Common themes and struggles for customers across all regions Assurance challenges and plans to overcome them Development needs of managers and individual contributors #LI-JM1
Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.
Nearest Major Market: Orlando
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