Contract Specialist, Administrative Support

Employee Type: Full - Time

Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

Responsibilities

  • Accurately track and elecronically file all Renewal Statements and associated documentation in required locations
  • Accurately track and electronically file all Cancelation Correspondence and related documentation in multiple locations
  • Review weekly CLOSED Cases Report and, based on content, generate a new Case and assign to relevant Team Member for follow-up - will also be responsible for providing history of Closed case within the newly generated Case
  • Accurately track entire Affirmation and Legacy Letter process - will be responsible for all correspondence with customer and will continue to follow up until required information has been obtained
  • Provide support to other team members by generating and formatting required reports necessary for beginning the renewal proposal process
  • Accurately and timely address needs of one area of the Business - provide support, track approvals, update related Opportunities as needed
  • Respond to information requests from internal and external customers
  • Perform other related duties as required
  • Contribute to other projects as needed

Requirements
  • Fluent in English, both oral and written
  • Excellent written, verbal and interpersonal communication skills
  • Advanced MS Office Skills
  • Proven ability to work independently as well as a team member
  • Strong Organizational and time management Skills
  • Excellent comprehension and retention
  • Attention to detail and understanding the sense of urgency
  • Ability to manage several different tasks with competing priorities
  • Ability to interact with team members located in US - via the use of Skype, Zoom and other mediums
  • Positive Attitude


Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.


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