Colleague ERP Applications Manager- Remote
Employee Type: Full - Time
Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.
As Cloud Service Colleague Applications Manager / Cloud Assurance Mangaer at Ellucian you will be ensuring the overall delivery for a number of client schools as well as delivering planning in consultation with the Onboarding Manager, review and assign ServiceNow (SNOW) tickets. The primary goal of this position is to successfully guide a customer with new software deployments or existing customers from on-premise into Ellucian's business in the cloud and moved into steady state.
You will lead or attend project meetings as needed to address technical questions, provide technical guidance for internal/external clients and review customer workload for optimization, correction and feedback to Customer Success Team, Onboarding Team, Operational Readiness Team and Sales Teams. This role will also ensure proper site documentation is available for sites during their onboarding phase and conduct handover meetings with Delivery Leads to ensure a smooth process into steady state. Accountable for internal/external client documentation ensuring current for each supported client.
Speed and quality are primary measures of success in this role. Maintain a 30% billable time ratio.
Required Experience, Knowledge & Skills:
• BS/BA degree. Other qualifications with adequate experience will be considered.
• 7+ years proven professional and technical industry experience
• Leading a technical team
• Systems or application administrator and enterprise environment.
• Supporting and managing systems and/or application engineers
• Ellucian Colleague ecosystems in a production environment
• Leadership and management skills
• Analytical and technical problem-solving
• Willingness to engage in process improvement and developing new efficient means of execution
Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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