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ELC Beauty

Le Labo - Counter Manager - John Lewis - 37.5 Hours

London, United Kingdom

Counter Manager

Founded in 2006, Le Labo is a New York-based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. Le Labo composes with some of the world's most creative and talented perfumers and uses only the highest quality raw ingredients.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Fragrance Specialists to achieve sales, customer service and operational targets. If you enjoy having total accountability for managing an agile business plan and recruiting & retaining customers through superior customer relationship management & strategic targeting, then this could be the perfect role for you.

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Our stores are designed as an entertainment park for the nose, where people can take the time to smell and touch raw ingredients to trigger their emotions. As Counter Manager, you will bring this in-store experience to life through your flair for business planning and leadership of a high performing team.

You will also be accountable for the smooth running of the counter and ensure all your team are aligned in the Brand vision. The Counter Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Compensation and Benefits

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections - Employee Assistance Programme.
  • Extensive Training & development offering.


The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.


  • About you

    You will have:
  • Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading, coaching and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • A proficient skill level using Microsoft Office applications.
  • Proof of right to live and work in the country.

Job: Retail - Store
Primary Location: GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 241101

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Client-provided location(s): London, UK
Job ID: ELC_Beauty-241101
Employment Type: Full Time