Venue Services Team Member
Job Title: Venue Services Team Member (Porter/Security)
Location: Ashridge, Berkhamsted, Hertfordshire, HP4 1NS
Reports To: Venue Services Manager
Venue Services play a big part in Ashridge House’s ability to deliver an excellent level of customer service to our clients and visitors. The team are customer focused and ensure that the House remains neat, tidy and free from obstacle. The Operations Porter role is key to the preparations which happen prior to the customer’s arrival and throughout their journey. The role will suit someone who is passionate about delivering excellent customer service with a professional and polite manner.
The main duties include:
- Setting up teaching and function rooms in line with client specification
- Moving deliveries, luggage and furniture around the site
- Providing security cover
- Working closely with other teams within Ashridge House to deliver the best service
- Good interpersonal skills
- Good problem solving abilities
- Able to work on your own initiative
- Able to work as part of a team
- High level of customer focus
- Must want to work in a physically demanding role
- Flexible approach
- Must hold a full driving licence and have access to your own transport
- SIA licence
Ashridge House is a beautiful Grade 1 listed heritage property with world-class conference and training facilities. It is also the home campus of Ashridge Executive Education (one of three operating divisions of Hult International Business School) and the perfect location for corporate meetings and private events.
Ashridge House hosts both day and residential events for between 2 and 250 people, welcoming guests from all over the world. Set in extensive parkland in the Hertfordshire countryside, the magnificent neo-gothic mansion provides the complete meeting experience for our clients. Our beautiful private dining rooms in the historic Main House are available for functions, and our extensive 190 acre estate is ideal for teambuilding activities. In 2015 the team was again awarded Gold Standard for customer service in the BDRC Venue Verdict accreditation - providing the very best customer service is at the heart of what we do.
Benefits include 25 days holiday, meals and refreshments while on duty, free use of the leisure facilities and access to the company pension scheme and healthcare schemes. It is essential to have your own transport and free parking is available.
Please note that you must have the right to work in EU to be considered for this position.
At the heart of Ashridge Executive Education is the Ashridge (Bonar Law Memorial) Trust, a major UK charity incorporated by Act of Parliament that exists to provide global executive education together with appropriate research and to maintain Ashridge House and Gardens for the benefit of the nation. The Ashridge site in Berkhamsted acts as both the hub for this global operation and as a major conference centre.
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