Trip Consultant, Customer Service

Trip Consultant, Customer Service
EF Ultimate Break (a division of EF Education First)
Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously – are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.


As a Customer Service Trip Consultant you’re a trailblazer in our mission to provide our travelers with exceptional memories they’ll never forget—throughout every step of their journey.

Who we are: 

  • We’re travelers, innovators, thinkers and doers
  • We help young adults, ages 18-29, discover the world
  • We go the extra mile to elevate standards of customer support
  • We’re empowered to think outside the box to surprise and delight our travelers
  • Open and collaborative - not a cubicle in sight
  • Fast-paced, entrepreneurial, and fun
  • We’re global - we have offices and schools in over 50 countries
  • Dedicated - we really do believe in “work hard - play hard”


Who you are: 

  • You are passionate and professional about delivering the best possible customer experience
  • You are excited to help every customer plan towards an inspiring and life-changing adventure
  • You want to be part of a team which motivates and inspires you
  • Above and beyond is the only way you do things
  • You’re an influencer - a natural networker who loves talking to people
  • You have a passion for travel
  • You believe nothing is impossible!
  • You love to make people happy


The opportunity: 

  • You serve as the primary source of information to travelers after booking a trip
  • You look to identify opportunities to enhance a customer’s experience prior to departure and upon their return
  • You are committed to ensuring traveler satisfaction and furthering loyalty to EF Ultimate Break
  • You continuously juggle and prioritize tasks and work efficiently under pressure
  • You take on any role that may require attention
  • You take a creative and positive approach to problem-solving
  • You possess a start-up mentality and exceptional communication, organizational skills, and attention to detail
  • You work as a team-player to help best respond to a customer need
  • You consistently demonstrates a positive attitude in approaching challenging situations
  • You are ambitious and self-motivated to achieve above average results
  • You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy



  • 2-3 years customer service experience.
  • Bachelor’s degree. A degree in Hospitality Management, Tourism Management or related field is a plus!


Benefits of working at EF Ultimate Break: 

  • Comprehensive training and professional development
  • Market-leading health insurance, retirement and other benefits
  • Generous vacation time

EF Ultimate Break offers international tour opportunities designed to provide college students and young adults ages 18-29 with firsthand exposure to the world’s cultural, historic and natural sites as they study them. For more information, visit

EF Ultimate Break is a division of EF. EF stands for “Education First”. Since 1965, we have been opening the world through education. Today we’re the world’s largest private education company- offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree. For more information, visit 

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