Travel Support Manager

Travel Support Manager

EF High School Exchange Year

Cambridge, MA



Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven as well as a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support Team.  We are looking for organized, detail-oriented candidates who are passionate about cultural exchange and are interested in starting a successful career at EF.


The Position

As a Travel Support Manager, you will play an integral role in helping students see the world.  In this phone/e-mail based role, you will be the frontline of communication for student travelers, their American host families, our International Exchange Coordinators, and foreign staff abroad.  Together, with a team of Travel Support Managers, you will work in this customer-service role to ensure all communication channels are both clear and effective.  Your outstanding communication and problem solving skills, excellent attention to detail, superior judgment, and sincere interest in international education will ensure a positive program experience for all participants. No prior airline/travel experience is required.



  • Bachelor’s Degree
  • 1-3 years professional experience
  • Strong work-ethic, self-accountability, ability to work well both individually and in a team environment
  • Ability to manage high volumes of phone calls and emails on a daily basis
  • Strong attention to detail and time management skills
  • Ability to multitask and prioritize competing projects and issues
  • Ability to communicate diplomatically with diverse program participants
  • Ability to manage a flexible work schedule based on seasonal demands
  • Willingness to go “the extra mile” to ensure customer satisfaction
  • Ability to make and implement and compromises in overall program’s best interest
  • Passion for cultural exchange
  • Prior international travel experience highly preferred


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