Travel Support Manager

Travel Support Manager
EF High School Exchange Year
Cambridge, MA


The Opportunity

Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Manager for the High School Exchange Year Travel Support Team.  We are looking for organized, detail-oriented candidates who are passionate about cultural exchange and are interested in starting a successful career at EF.

Tell Me More

As a Travel Support Manager, you will play an integral role in helping students see the world.  In this phone/e-mail based role, you will be the frontline of communication for student travelers, their American host families, our International Exchange Coordinators, and foreign staff abroad.  Together, with a team of Travel Support Managers, you will work in this customer-service role to ensure all communication channels are both clear and effective.  Your outstanding communication and problem solving skills, excellent attention to detail, superior judgment, and sincere interest in international education will ensure a positive program experience for all participants. No prior airline/travel experience is required.

 About You

  • Bachelor’s Degree
  • 1-3 years professional experience
  • Strong work-ethic, self-accountability, ability to work well both individually and in a team environment
  • Ability to manage high volumes of phone calls and emails on a daily basis
  • Strong attention to detail and time management skills
  • Ability to multitask and prioritize competing projects and issues
  • Ability to communicate diplomatically with diverse program participants
  • Ability to manage a flexible work schedule based on seasonal demands
  • Willingness to go “the extra mile” to ensure customer satisfaction
  • Ability to make and implement and compromises in overall program’s best interest
  • Passion for cultural exchange
  • Prior international travel experience highly preferred
  • Proficient+ in Microsoft Excel 

About Us

This position’s peak season is over the summer. During peak season, staff vacation may not be permitted and extended weekday hours may be necessary. EF offers a full range of medical, dental and other benefits. First year staff are provided a generous 3 weeks of vacation. We offer on-site fitness, yoga, and meditation classes, dry cleaning, salon, and 10% discount at Lingo Café and Bar. EF hosts regular professional development trainings to keep you moving forward in your career. This is an excellent opportunity to begin a dynamic career in international education and cultural exchange.

EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit www.efexchangeyear.org.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities.

Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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