Technical Support Engineer

EF is looking for a new Technical Support Engineer for its English Center (EC) division to play a key role in the continued growth of EF’s business in the World. EFEC Technical Support Engineer is responsible for an efficient communication between the online customer service team/center staffs and the product teams.

We are looking for someone with a problem-solving mind-set, the ability to think analytically, and strong interpersonal skills. The key responsibilities will include, but not be limited to:

  • Be the direct contact for online customer service team (CR team) for any request
  • Help coordinate and drive global implementation of large scale projects through coordination with regional EF teams
  • Foresee and react to problems rapidly with creative solutions
  • Deploy integrated communication and training plans to help launch

The ideal candidate:

  • Service oriented and client focused approach to work
  • Passion for helping EC students unlock the value of our products and services
  • Prefer to make decisions rather than avoid them
  • Proactive with a team spirit, able to thrive under high pressure
  • Strong data management and analytical skills
  • Has a (concise) way with words
  • Has an entrepreneurial spirit and is self-motivated
  • Prior knowledge and familiarity with EF’s organization and solutions will be a significant plus
  • Good knowledge on SQL Server, HTML, DNS, TCP/IP and other network concepts or troubleshooting skills
  • Excellent communication skill in both Chinese and English

See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.

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