Summer Customer Support & Welfare Coordinator

EF International Language Centres is seeking highly motivated, professional Temporary Customer Support & Welfare Coordinators to work in our busy department providing exceptional customer service and school administration. Reporting to the Customer Support Manager, you will be working in the department in accordance with EF policy and British Council criteria. 


As a customer service oriented person, ensuring the highest levels of customer satisfaction will be your highest priority, achieved through excellent administration skills, inter-departmental communication and willingness to go the extra mile. You will build strong relationships with our sales offices around the world and ensure the Eastbourne school is well regarded amongst EF colleagues.

Requirements:

  • Outstanding communication and interpersonal skills
  • Highly developed customer service focus
  • Excellent organisational skills; appreciation of international cultures
  • Ability to remain calm under pressure
  • Attention to detail; creative problem solving
  • Ability to adapt in a fast paced, dynamic work environment
  • positive attitude
  • A strong sense of ownership and the drive to succeed
  • An interest in Student Welfare 

Please note that these are temporary positions one to start in June until August 2019. 

The position will be based at the EF International Language Centre, Roborough House, 1 Upper Avenue, Eastbourne BN21 3XA. Please send applications with an updated CV and covering letter.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

About Us

We are 43,500 staff, faculty and teachers, working in 500 offices and schools across 52 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

Located across the globe, our language centers for youth, adults and professionals combine the best of traditional, in-school teaching with innovative language-learning technology. We offer intensive language instruction abroad in English, Spanish, French, German, Italian, Japanese and Chinese. Courses run from 2 to 52 weeks for students traveling independently or in escorted groups of all levels and abilities.  Classes take place in our international language centers in one of 16 countries and offer the very best locations and accommodation whether in local host family or in a student residence.



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