Service Desk Analyst

Service Desk Analysts

Division

EF Education First Global IT

Location

Bangalore, India

WHO WE ARE – A SNEAK PEEK INTO OUR HISTORY

A young Swedish man named Bertil Hult started a small company called Europeiska Ferieskolan (European Holiday School – EF for short) in the year 1965 which subsequently got changed to Education First, having a direct reflection to the Organization’s evolution into a Global Education Company.

Our reach today has had a massive increase where we now have successful operations in 51 countries with more than 46,500 employees which are not limited to the Technical Teams, Office and School Staff including Part Time Teachers. We exhibit pride in being the World Leader in International Education and we have constantly paving new roads for learning by utilizing the mix of Technology, Education and Design.

Keeping that in mind, we initiated of operations in the year 2008 in Bangalore with a view to grow our Technical Stack and keeping our primary focus to building Innovative and ground-breaking solutions which would enhance our Growth and Business. 

YOUR CHALLENGE – A VIEW OF WHAT WE EXPECT YOU TO VISUALIZE

EF aims and provides life changing education for global citizens. To accomplish this goal, EF is revolutionizing the way we look at our systems and technologies and innovative strategies and We invite you – “The Passionate and Innovative Developer” to help us Create the best in class software using latest technologies and other related ecosystems and we are looking forward to seeing you Challenge us with your innovative ideas and we are with you and ready not only to Embrace and Experiment with your vision but also to build products together to change the lives of millions of students and staffs around the world.

YOUR TEAM – WHO ARE YOUR CO-INNOVATORS

An amazing and energetic bunch of Talented Developers and Testers in Bangalore

  • Who have experience in windows, web application development, various integration tools and also are skilled in the utilization of various emergent technologies.
  • Who work day in and out with Super Supportive Business Users and Product Owners located in Zurich, Switzerland.



The Role

 Working as part of the EF Remote Support team in Bangalore, this position will be responsible for providing remote desktop support to EF users worldwide. 

 

Responsibilities:

 Responding to support requests that come through the issue tracker or mail

Connecting to user PCs and resolving issues related to desktop, network, email etc.

Responding to server and network alerts and first level of troubleshooting

Solving first-level server, network, and application problems
Ensuring patch level and hot fixes are updated in all servers

Escalating critical issues to L2 and other senior members of the support team

Ensuring regular backups are completed at all locations

Hands-on troubleshooting

Troubleshooting / Addressing Web Access Problems

Compliance to EF policies and procedures.

 

Requirements:

 

0 – 2 year’s experience of basic Laptop /desktop troubleshooting: providing LAN support, installing software, Configuring Outlook, handling printer issues, providing Email solutions.

Experience in remote support is a must.

Should have basic knowledge on Windows XP/Networking

Excellent communication skills in English, written and spoken

Good analytical skills

Should be willing to work in 24/7 shift system.

 

 

Advantages:

Experience with setting up Dell servers

Experience with configuring and troubleshooting CISCO networking devices

Knowledge and experience on MOM

Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking

Experience working in a fast-paced, cross-cultural professional environment

 

 


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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