Senior Service Consultant

Senior Service Consultant.

EF English Centers. 英孚成人英语培训中心.

Shenzhen, China.

Pls send your CVs to: [email protected]

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Synopsis: Senior Service Consultant is responsible for visitor reception and general student service in each center.

The Senior Service Consultant creates a welcoming atmosphere for all people in the center, including center access management, APP/Walk-in reception and handover to Course. Consultant, booking and check-in services, communicating EF policy and other. information, and student follow-up via the System.

The Senior Service Consultant also needs to respond to student’s requirements when s/he is seeking help or guidance.

You will:

· Create and maintain a happy and welcoming environment for student and prospects.

· Help students plan and review study progress according to EF’s learning approach.

· Follow up and keep s tudents informed and updated on changes within the center.

· Collect student feedback and cooperate with relevant colleagues to promptly solve issues.

· Maintain general center cleanliness and discipline.

· Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up.

· Support other center functional teams when needed.

· Perform administrative duties as required.

· Assist with Center projects as needed.

You should have:

· Becholer degree or above;

· Passed CET6 or above, fluent oral English, TEM8 is a plus;

· Passionate and willing to help others;

· Flexible and patient;

· Has related service experience is a plus.

职业发展:

· 定期的职业评估为你提供广阔和公平的职业发展空间.

· 服务顾问--资深服务顾问--客服主管--中心运营经理.

我们提供:

1. 有竞争力的薪资,极具诱惑力的奖金;

2. 完善的社会保险及商业保险;年度体检;

3. 国家规定的法定节假日,带薪年假(10-15天),旅游及丰富奖品奖励;

4. 员工本人可享受免费的英孚英语培训;

5. 快速及完善的晋升以及培训体系,为你职业发展目标量身订造在职培训课程;

6. 工作地点均在市内地铁沿线,交通便利.(罗湖/福田/南山)


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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