Senior Network Administrator

Main Job Roles and Responsibilities:

  • Network escalation POC for Tier 1 offices / schools and others
  • Owning and completing tasks identified for IT infrastructure at new offices and schools that are opened worldwide, as per the guidelines set by the Infrastructure team
  • Owning and completing tasks identified for preventive maintenance of EF offices and schools.
  • Troubleshooting and resolving IT issues at different EF offices/schools worldwide.
  • Performing tasks/projects related to IT Infrastructure and Support that are assigned by Global IT team.
  • Technical mentorship to the Level 1 and Level 2 support teams
  • Drive timely delivery & installation of changes in the IT infrastructure by coordinating between various teams to ensure adherence to SLAs and committed timelines for all deliveries.
  • Following the defined process to report activities/issues and track them to closure
  • Being part of incident handling for outages and resolving them with the minimal productivity impact
  • Being part of the problem management and completing root cause analysis for the identified incident. Initiating RFC and implementing them to avoid repetitive incidents.
  • Strong familiarity and understanding of different health monitoring tools and configuration systems

Experience and education should include:

8 to 10 years in managing critical network infrastructure, distributed networking, routing, switching, firewall, IPSEC tunnelling, Cisco wireless controllers, video conference, network monitoring systems, security systems, remote troubleshooting and implementation

  • Bachelor’s degree in technology or engineering.
  • Overall experience of 8 years in the industry with a minimum of 5 years’ experience with handling critical network infrastructure, wireless controllers, firewalls and switches. Video conferencing, network access control knowledge a plus.
  • Strong leadership, team building and decision making attribute
  • Strong knowledge in Cisco/Dell switching and routing
  • Strong knowledge in Cisco Wireless controllers, Access Points, and Cisco PRIME
  • Strong knowledge about incident handling, problem and change management
  • Strong knowledge in configuring and Troubleshooting Fortinet firewalls and NAT. Linux and proxy server is plus
  • Knowledge on Cisco ISE is a plus
  • Must have excellent oral and written communication skills including confidentiality, interpersonal skills, presentation skills and an ability to use a variety of communication tools.
  • Must be able to communicate effectively with all levels of the organization, especially managers and other key decisions makers. Must have excellent team member and partnering skills
  • Ability to effectively present information to top management, other employees and public groups
  • Ability to work independently in a fast-paced environment
  • High result orientation, customer orientation and empathy would be key success factors in this role.

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