Resident Advisor

Resident Advisor
EF International Language Centers
San Francisco, CA

EF International Language Centers is seeking responsible, caring and energetic Resident Advisors (RAs) to help our diverse international students as they settle into our English language school. This is a part-time, live-in position which will begin on a temporary basis, with the option to extend upon successful completion of the first six months.

The Role
EF San Francisco is part of a global network of language schools around the world. RAs wear many different hats and are a vital part of the student experience, serving as the main line of support in regards to student housing issues. Patience, diplomacy, and flexibility are the hallmarks of success in this role, along with a true desire to work across cultures and help students discover the wonders of San Francisco.

Reporting to the Residence Manager, RAs ensure the smooth operations of our buildings while also developing a sense of community among their residents. RAs are expected and required to demonstrate exceptional communication skills, good judgment, leadership and a willingness to take charge in the event of an emergency. Therefore, the ability to work independently as well as part of a team is essential.

Key responsibilities include:

  • Welcoming new students and making them feel right at home. This means ensuring that rooms are prepared in advance and ready to receive students, maintaining accurate check-in/check-out records, tracking keys and showing students to their rooms, as well as arranging a weekly orientation for new residents.
  • Providing above-and-beyond customer service to students regarding any and all issues they may have with their accommodation. This includes liaising with building management and other external vendors to quickly and efficiently solve facilities/maintenance concerns. RAs perform weekly room checks to proactively identify and resolve issues and continuously follow up while keeping detailed records.
  • Knowing and enforcing the EF San Francisco Student Code of Conduct. RAs are expected to hold students accountable to school policies and US laws and immediately report violations to administrative staff. This means serving as a positive role model, intervening in negative behavior and confronting students when necessary. RAs must be willing and able to engage in difficult conversations as needed. ***Please note final disciplinary actions are at the discretion of school management.
  • Managing crisis situations and protecting student/staff safety and welfare. RAs are relied upon to be the eyes and ears of school management inside the residences. In the event of an emergency, RAs must be trusted to act quickly and professionally. This may include informing residents of a potential crisis and leading them to safety or responding to situations on the emergency phone, which operates 24/7 and rotates among the RA team. Whether it’s one student with a medical emergency or a building-wide scenario such as an earthquake or fire, RAs are expected to display a calm and reassuring presence towards potentially frightened students. ***RAs are not expected to put their own safety at risk and in most cases should contact the appropriate authorities and on-call staff.
  • Supporting students in their adjustment to life in the US. RAs often act as peer counselors and should make themselves very available and accessible to students, creating an atmosphere of respect, support and confidentiality. This could include mediating roommate conflicts, assisting with personal/social concerns such as homesickness, and directing students to the appropriate school staff.
  • Promoting student life initiatives and developing a community atmosphere. RAs must get to know students to establish a rapport with them and keep them engaged in the residence experience. This means organizing activities and events both in and outside of the building on a regular basis, keeping bulletin boards and other information updated, and advising students on what to do during their time in San Francisco. RAs are expected to facilitate social interactions among their residents to help the make friends, brand EF and ensure a positive and memorable living experience.

Priority consideration will be given to candidates with experience in customer service, tourism/hospitality or student services. Past experience in residential life and/or living/studying/working abroad is a huge plus.

  • Outstanding communication skills including the ability to clearly and objectively document student issues
  • A passion for working in a diverse and multicultural environment and helping students with their own personal development
  • Patience for working with individuals of all ages and English levels
  • Empathy and compassion towards others along with strong listening skills
  • Enthusiasm for helping students to improve their English and fall in love with San Francisco
  • Must be a self-starter willing to take initiative and “own” the residence – both its successes and problems
  • Excellent organization and attention to detail
  • Sound judgment and problem-solving skills
  • Ability and desire to work both independently and as part of a team
  • Incredible flexibility and extremely positive attitude
  • Foreign language skills not required but are very helpful

This is a live-in position and RAs are provided free housing at one of our student residences, all of which are equipped with free wireless Internet, self-catering kitchens, and laundry inside the building.

RAs typically work about 25/hours week at a rate of $12.25/hour. Shifts typically run from 7pm-12am every night and also 9am-5pm on Saturdays/Sundays for student check-in/check-out. As our residences remain in operation 365 days/year, each RA is expected to work at least one holiday shift per year.

Interested applicants should submit a resume and cover letter outlining their qualifications and interest in the position.


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