EF International Language Campus, London, is seeking highly motivated and professional Summer Residence Assistants to live within our student accommodation and become an integral part of the daily lives of our students’ living. The position would ideally suit a postgraduate student looking to subsidise living costs whilst providing resident assistant duties.
Reporting to the Accommodation Manager you will assist in the day to day running of the residence, liaising with school administration teams and assisting the onsite residence management, cleaning and maintenance teams in accordance with EF policy, British Council and ISI criteria.
Based at one of our Central London residences, you will ensure the highest levels of customer satisfaction through seamless arrival and departures, excellent customer service and quarantine management.
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Your working hours may vary and will be on a rota basis. You will be required to check in new customers on a Sunday or any other days and be on call for the remainder of the week. The Residence Assistants will be provided with accommodation and will be required to work some hours in return for this accommodation, this is called the Accommodation Offset. You may be required to work additional hours as directed by your manager. Any additional hours (outside the accommodation offset agreement) will be paid per hour.
Your duties will include (but not limited to) working directly with the customers and staff onsite:
- Check that rooms are clean and available for arriving students
- Meet & greet new students on arrival
- Conduct curfew checks and keep accurate records
- Prepare registration documents for new students
- Inform arriving students about rules and fines (community standards)
- Assist with checking in & taking students to rooms
- Remind departing students of leaving date & procedures
- Regularly check rooms to ensure facilities are in good condition & being well maintained
- Ensure that residence rules are being adhered to and reporting all issues to Manager
- Liaise with staff responsible about any issues or problems
- Ensure that when on call, emergency phone is answered at all times
- Organise and partake in monthly activities
- Report all maintenance issues to the relevant on-site staff, to maintain a log of maintenance issues and to ensure that all issues are addressed in a reasonable time frame.
Our requirements: outstanding communication and interpersonal skills; strong customer service focus; excellent organisational skills; appreciation of international cultures; ability to remain calm under pressure;; attention to detail; creative problem solving; positive attitude; a strong sense of ownership and the drive to succeed.
Please send applications with an updated CV and covering letter to susanna.buss@ef.com by 16th June 2021.
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.