Progress Mananger 学习进度主任(英孚成人)

EF英孚教育成人英语培训中心

Progress Manager
学习进度主任

The Role:

学习进度主任致力于营造良好的中心学习氛围并且确保学员的满意度,帮助学员达到学习目标。学习进度主任根据EF学习方法为学员提供个性化学习帮助,为学员规划学习的进度,同时与课程顾问团队合作一起完成业绩指标。

Supervision: Reports directly to Centre Operations Manager

You will:
-
Ensure customers meet their learning objectives by setting up study plan, monitoring study pace and providing study advices.
-Enhance customer experience by resolving their issues promptly, providing customized study consultation and organizing various center events (*only applicable to 1st tier cities).
-Improve customers’ satisfaction by identifying customers’ service needs and cooperating with relevant colleagues to develop efficient service programs.
-Collaborate with Course Consultants to drive internal revenue, including course extension, renewals and referral .
-Support center operations in completing all administrative duties to a high standard as required, including reception and other relevant customer services.
-Handle customer complaints Assist COM in managing team performance to drive center operational and service excellence

You have/are:
-
Undergraduate degree (or above), English major preferred 2+ years of experience in service and relevant industries, overseas work and study experience is preferred
-Customer focused and detail-oriented Strong communications skill
- Time management, can multi task to get more done in less time
- The ability of identify customers’ unmet service needs, and good problem solving skill
- Good team player in a multi-cultural environment Mature, passionate and creative
- Be flexible to working hours, able to work during weekends if required

职业发展:

  • 定期的职业评估为你提供广阔和公平的职业发展空间.
  • 服务顾问-资深服务顾问-客服主管-中心运营经理.

 

我们提供

  1. 有竞争力的薪资,极具诱惑力的奖金;
  2. 完善的社会保险及商业保险,年度体检;
  3. 国家规定的法定节假日,带薪年假(10-15天),旅游及丰富奖品奖励;
  4. 员工本人可享受免费的英孚英语培训;
  5. 快速及完善的晋升以及培训体系,为你职业发展目标量身订造在职培训课程;
  6. 工作地点均在市内地铁沿线,交通便利.

我们提供:

  1. 有竞争力的薪资,极具诱惑力的奖金 2. 完善的社会保险及商业保险;年度体检; 3. 国家规定的法定节假日,带薪年假,旅游及丰富的奖品奖励; 4. 员工本人可享受免费的英孚英语培训课程; 5. 快速及完善的晋升以及培训体系,为你职业发展目标量身订造的在职培训课程 6. 工作地点均在市内地铁沿线,交通便利.

加入EF英孚教育成人英语培训中心,你将加入一家充满活力的公司!

工作地点:
地王中心:深圳市深南东路5002号信兴广场地王商业中心商场三楼(地铁罗宝线大剧院站C出口)
南山中心:深圳市南山区文心五路海岸城5楼(地铁蛇口线后海站E出口)
华强北中心:深圳福田区深南中路3018号世纪汇广场19 楼(地铁罗宝线华强路站B出口)
市民中心:深圳市福田区红荔路深圳书城中心城南区S175号商铺(地铁龙华线少年宫站D出口)
科技园中心:深圳市南山区科技园购物中心3F 20,3F-22商铺(地铁一号线 深圳大学站A3出口)


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EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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