Program Manager, Parental Communication

Synopsis

Are you passionate about education and parenthood? Do you want to be part of building a transformational customer experience that aspires loyalty? Apply for this new and exciting position in our EF Global Headquarters in Shanghai just off the Nanjing West road.

 

Team

You will be joining our Global Customer Experience Team who are responsible for designing, developing and implementing initiatives to ensure an excellent and consistent customer experience for students and parents in China, Russia and Indonesia. The team is young and dynamic covering 8 different nationalities with many years of experience both at EF but also in the industry. We are passionate about what we do.

 

Role of a Program Manager, Parental Communication

You will be defining how, when and what should be communicated to our students parents to assure them their goals and expectations are being met. This in turn needs to be translated into the initiation of relevant projects and changes and their subsequent implementation.  You will be working closely with all the central support teams and markets. You need to be prepared for frequent changes of direction and work to tight deadlines.    

 

Your Background and personal attributes

  • 8 years of experience including 3-4 years experience in service/ customer relations/ customer experience
  • Proven track record in project management is a plus
  • Passionate about education and parenthood
  • Experience of living and working in different countries and cultures
  • Excellent communication skills that allow you to verify your understanding of what you’re being asked to do and getting the buy-in from the stakeholders
  • Innovation- you are looking for new ways to solve old problems and are driven by “nothing is impossible” attitude
  • Outstanding attention to details, well-organised and strong time-management

See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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