Operations Specialist – Online Teaching Center

The Operations Specialist for the Shanghai Online Teaching Center side by side with the online teachers on all aspect of front line online teaching operations, from scheduling to reporting. In this role you will be reporting the Operations Manager and working with Team Managers to support teachers to achieve operational efficiency and operational excellence so our students in turn receive the best services from our teachers.

Responsibilities

  • Act as a liaison between central departments, center management and teachers
  • Collaborate with internal and external teams to deliver operational support
  • Create and deliver reports to improve customer service
  • Maintain ‘clean data’ on all internal systems and reports
  • Manage customer service feedback and reports
  • Organize center activities to improve internal customer satisfaction
  • Provide basic technical support to teaching staff

Requirements

  • A College/University graduate
  • English written and spoken ability of B2 (CEFR) or above
  • Adaptable and able to improvise to the needs of the center
  • Attention to detail
  • Efficient at multi-tasking
  • General office skills, including writing reports, organizing and chairing meetings and training sessions, and presenting professional presentations
  • Responsive to the needs and interests of students and staff
  • Common IT troubleshooting knowledge
  • Strong inter-personal skills and multi-cultural awareness

Working hours and location
The Operations Specialist works for 40 hours per week distributed in agreement with the Operations Manager. Support duties may occasionally require hours above 40 per week. This position is based in Pudong, Shanghai.


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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