Night Resident Coordinator
Hult Tower & Studios provides a unique level of quality and luxury in central London student accommodation. From a range of different room and bed types, including shared apartments and single rooms. All room types feature top-quality furnishings. Residents can also relax in the dedicated Hult Tower & Studios social areas, which include a gym and study room on the 17th floor with spectacular views across the city. The resident experience team are responsible for the effective and efficient day to day running of the reception of our campus premium student accommodation with approximately 400 beds.
Taking ownership of the front of house environment
Taking proactive approaches and initiatives to improve the overall operations and services
Delivering a warm and welcoming reception service to current residents, prospective residents, staff, and visitors upon arrival and throughout their entire stay
Performing reception duties in an efficient, professional and courteous manner
Ensuring a smoothly running operation for resident arrivals and departures for short and long term stays
Building strong relationships with current residents, prospective residents, staff, and partner companies
Working closely with campus departments to ensure a seamless experience
Assisting the Accommodation Team operationally and administratively
Managing the inspection and repair of the accommodation to improve the overall resident
experience, as well as the business
Supporting the cleaning team by checking rooms to meet expected cleaning standards prior
to resident check-ins
Stocking rooms to meet inventory description, prior to resident check-ins
Helping the Sales Manager in converting sales leads into customers
Giving viewings of the premises for returning and prospective residents
Creating resident contracts, documents, and rent leases to support Sales Manager
Demonstrating full knowledge of processes and practices at Hult Tower & Studios
Representing the Hult brand in a professional manner and being a good ambassador for the values and practices which go along with it
Administrating external/internal room booking requests in person, over the phone, or through online platforms
Receiving, filing, and balancing payments for short and long term resident stays
Answering calls, emails, and online enquires within 24 hours, following up and resolving
the requests within 48 hours
Resolving resident issues and concerns in a polite, warm, and professional manner
Handling queries and maintenance requests and communicating them to support staff
Logging parcels and notifying residents of post and parcels
Logging incident reports electronically
Offering information on public transportation, accommodation socials, campus events,
and London activities
Responding to emergencies as required by the emergency guidebook (e.g. taking residents
to the hospital)
Prioritizing emergency phone calls from the emergency phone and supporting callers
Complying with health and safety policies and legislation
Acting as a first aider and fire marshal on site
Participating in meetings and accommodation organized social events
Maintaining composure in a fast-paced environment
Working under pressure while staying calm and friendly
Expressing high levels of energy and enthusiasm
Prioritizing requests effectively and sensibly in a demanding environment
Presenting themselves professionally in an exceptionally well groomed behavior
Having a sense of fun and carrying a positive outlook
Work Experience, Skills, and Competencies:
Candidate must have the right to work in UK to be considered for this position.
Cultural and ethnical sensitivity, as work will take place among a diverse population of residents and staff
Passion for high standards of customer service
Proven track record of customer service experience, ideally in hotel or accommodation environment.
Ability to work on your own and as part of a team
Exceptional time management skills
Ability to prioritize, handle multiple tasks, and meet deadlines
Flexibility to respond to a variety of work situations
Outstanding interpersonal and communication skills, both written and verbal
Strong computer skills including Microsoft Word, Excel, and PowerPoint
Excellent organizational and administrative skills
Previous work experience; preferably in hotel or accommodation environment
Knowledge of management systems (TCAS and JIRA)
Experience working internationally
Desirable to have a current first aid and fire marshal training certificate
Hours: Night shifts 12 hours, 3 -4 nights a week, extra hours holiday cover if desired
Hult International Business School is a leading global business school offering a Bachelor degree, full-time and part-time Master degrees, one year accelerated and part-time Executive MBAs, a Doctoral program and Ashridge Executive Education programs.
Hult’s innovative curriculum is taught by inspiring professors who possess real-world business experience. In addition, students gain unrivaled global business perspectives through Hult’s unique Global Campus Rotation - which allows students to study on a combination of Hult’s five campuses in Boston, San Francisco, London, Dubai and Shanghai, as well as Hult’s rotation centers in New York City and Ashridge. With students representing 140 nationalities, Hult International Business School is a microcosm of the global economy that rewards those who can conduct business that transcends borders.
We strive to be the most relevant business school in the world.
By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.
Hult International Business School, Inc. is a non-profit corporation organized in the Commonwealth of Massachusetts and accredited by the New England Association of Schools & Colleges to award US degrees. Hult has a strategic alliance with Ashridge, which is a legally separate UK charity and has the power to award UK degrees. Hult and Ashridge present a combined position under a common brand and operate as an integrated educational institution, which leverages on the strengths of both.
Hult is an equal opportunity employer. Hult offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.
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