Front of House / Office Administrator

The Opportunity

Job Description

Areas of Responsibility Front Desk

Ownership for the front of house environment, delivering a first class reception service to clients, staff and visitors while maintaining high standards.

Provide a warm welcome to all visitors on their arrival, assisting them in a courteous and professional manner, demonstrating full knowledge of the School and its departments.

Taking a proactive approach to visitor management, building relationships with our client and other onsite contractors, vendors, prospective students.

Keeping track of visitor details to ensure a professional customer service.

Establish and maintain effective working relationships with staff, students, visitors and vendors.

Work closely with Student Services team on student related queries to ensure a seamless student experience.

Deal with customer complaints politely and positively making every effort to quickly resolve them.

Perform reception duties in an efficient, professional and courteous manner.

Answer a high volume of calls, maintain a rapid response and distribute messages.

Track receipt of courier deliveries and coordinate delivery collection.

Develop, implement, and improve administrative processes, such as supplier managemenT and filing systems.

Deal with external/internal room booking requests, including room set up arrangements and caterings.

Administrative

Assist the Operations Manager with the following:

Maintaining policies and procedures as they relate to facilities/campus management, such as: Health & Safety, Emergency Response, and Staff on boarding.

Open the building and complete building checks.

Distribute daily staff mail.

Provide and distribute student ID cards to all Hult students.

Ensure that all stationary stocks are maintained to optimum stock levels and, if required, order goods as necessary subject to approval and in line with purchasing and stock control procedures.

Add accident details to the Accident Log book as necessary.

Maintain office and facilities’ key records in the Key Log book.

Look after security pass requests and update access.

Assist with basic maintenance and handyman issues.

Arrange and participate in meetings, events, take minutes when required.

Type and word-process various documents and electronic information.

Assist with logistics for campus-wide initiatives, such as off-site events.

Provide general administrative support to Campus staff, if needed.

Student Experience.

Assist the Student Services & Events teams to coordinate on campus events.

Provide information on general public transport options, tours, and events both on campus and in London in general.

Provide information on, and maintain relationships with, the local amenities and help build relationships with the local businesses, cafes, pubs, restaurants etc. for the benefit of Hult Students and Staff.

Accquire a general well-rounded knowledge of campus operations and happenings.

Work Experience and Skills

Proven track record of customer service experience in a 5* and/or corporate environment

Strong interpersonal skills as well as verbal and written communication skills, including excellent face-to-face and telephone communicator

Commitment to quality and high level of customer service

Excellent organisational and administrative skills

Educated to a Degree level

Strong computer skills including Microsoft Word, Excel & PowerPoint

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

High level of commercial awareness

Ability to prioritise and handle multiple tasks and deadlines

Exceptional time management skills

Experience working in a higher education environment desirable

Working Hours: 0800-1700 Monday to Friday


Please note that you must have the right to work in the UK to be considered for this position. 


About us

Hult International Business School is a leading global business school offering a Bachelor degree, full-time and part-time Master degrees, one year accelerated and part-time Executive MBAs, a Doctoral program and Ashridge Executive Education programs.

Hult’s innovative curriculum is taught by inspiring professors who possess real-world business experience. In addition, students gain unrivaled global business perspectives through Hult’s unique Global Campus Rotation - which allows students to study on a combination of Hult’s five campuses in Boston, San Francisco, London, Dubai and Shanghai, as well as Hult’s rotation centers in New York City and Ashridge. With students representing 140 nationalities, Hult International Business School is a microcosm of the global economy that rewards those who can conduct business that transcends borders.

 

Mission statement

We strive to be the most relevant business school in the world.

By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.

 

Additional Information

Hult International Business School, Inc. is a non-profit corporation organized in the Commonwealth of Massachusetts and accredited by the New England Association of Schools & Colleges to award US degrees.  Hult has a strategic alliance with Ashridge, which is a legally separate UK charity and has the power to award UK degrees.  Hult and Ashridge present a combined position under a common brand and operate as an integrated educational institution, which leverages on the strengths of both.  

Hult is an equal opportunity employer. Hult offers competitive salaries and benefits in a global, deeply multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we want to hear from you.


See Inside the Office of EF Education First

EF Education First is the world leader in international education. At EF, everything employees do is centered around the company’s mission: opening the world through education. Since it was founded 50 years ago, EF’s language learning, educational travel, and cultural exchange programs have helped people of all ages and nationalities become citizens of the world.


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